- Responsible for +150 customer accounts- Meet with each client monthly. During each visit guarantee customer satisfaction and quality assurance for all products and machines in use. - Assess client needs and offer additional products. Leverage training and sales demos to demonstrate new products to encourage high adoption, retention and increased product usage.- Responsible for each client’s AR status, which includes working with management to devised a strategy to maintain overall account balances. Work with each client to collect monthly bill and review itemized invoice when requested. - Meet monthly sales quotes and customer service satisfaction metrics.- Work with management to develop new and engaging ways to present techniques and tips to team members to improve sales and customer service levels. - Assist other team members troubleshoot customer issues when needed.- Assist with the screening and interviewing of potential hires, which included a ride along and prospective hire questionnaire. - Performed a month long training program for new employees hires.

Responsible for sales lead generation

- Managed key business to business accounts. Responsible for new client technology implementation and support there after. Handled all escalated customer issues regarding orders/shipping related complications. - Focused on customer retention by listening to clients' needs, communicating solutions clearly and effectively, and providing overall exceptional customer service.- Oversaw the Customer Service team (ranging from 5 to 20 team members). Ensured that team members had the training and support they needed to offer an outstanding level of service to all customers. Responsible for team's schedule, attendance and adherence to company's policies.- Managed ticket inventory, totaling over $15 million. Areas of responsibility included receiving, verification, quality control, order management, fulfillment, and reconciliation of ticket information across multiple points of sales and software systems.

- Handled customer support issues and escalated to management when necessary.- Managed KPIs and identified areas of improvement and growth within the customer service team.- Worked alongside HR in the screening and hiring of new team members - Worked with new team members and HR to evaluate and improve training and on-boarding programs.- Worked with management and IT team to identity and improve admin and pos software systems, focusing on efficiency and supporting operational processes.

- Answer inbound customer sales and support calls and emails generated by the website and customer orders.- Managed multiple Fortune 500 clients including Bank of America, Amex, Expedia and other VIP client partnerships.- Mentored new hires which consisted of training them on the point of sale systems, company's customer service policies and day to day processes.