Josh Shaffer Email & Phone Number

Berlin, Ct

● Supervised personnel during emergent and non-emergent events ensuring timely restoration safely while meeting Departmental and Company goals and metrics● Ensured adequate field resources were available during emergent events● Ensured adequate resources were available while adhering to union contract rules and regulations directly related to work volume● Performed safety observations on work completed or while ongoing ensuring safe switching evolutions occurred, crews safety was upheld, and integrity of system was not sacrificed● Assisted in managing new policy and procedure roll outs and ensured success of each● Managed DSCADA project supervising data clean up which includes but not limited to: point naming convention, volume of data into SCADA, accuracy of priority levels, etc. decreasing human performance errors, increasing response time, and ensuring integrity of the grid system is maintained at the highest standard.● Worked with outside agencies to perform data analysis on DSCADA providing opportunities to improve system stability and operator functionality with goal to decrease human performance and increase response time to events that occur on the system● Supervised cross departmental meetings, while establishing working relationships, ensuring accuracy of data and data management of SOC applications● Fostered team work by providing environment to allow discussion for team to reach common goal and managing work evenly among group● Performed and managed safety stand downs when applicable to reinforce positive behaviors and improve upon negative behaviors● Managed information relayed to customer is accurate and timely improving customer relations ● Mentored new operators ensuring success through training program and ensuring availability of information related to position

● Tested new workflow processes, applications, and/or programs that were to be implemented into the company for any flaws or glitches prior to production improving quality of product once product went live● Integrating System Change Notice (SCN) process into New Equipment Process into ITOA planning application and Maximo application improving the new equipment installed onto the system and facilitating changes if required; i.e installing new equipment energy isolating devices on the system, decommissioning substations, reconfiguring feeders to meet nominal load demands● Subject matter expert for document control procedure in the Distribution System Operating Center to review, update, and create Operating Instructions for System Operators to operate and react to emergencies safely and timely● Selected to be part of team to revise SCADA alarms and priority as new technological advances has come about providing more oversight of the system● Investigated outages impacting reporting to Utility Commission to ensure metrics that we as a utility are as accurate as possible (CMI, SAIDI, SAIFI, etc.); in turn directly impacting how the utility is rated across the country, rate cases, employee bonuses, etc.● On various committees to assist company with new technologies being integrated into applications improving flow of information, decreasing time of work management processes and improving production/operations● Investigated relay operations that proposed imperative risks to the system and facilitated solutions across multiple departments to improve reliability and mitigate risk on the grid● Conducted daily review of events for accuracy and improvements to provide reliable power to our customers on multiple voltage levels 13.8 down to 4.8kv systems including down to customer level on the <600 volts.

-Built and provided simulation environments to new system operators and other junior team members for training and development while mentoring/directing junior team members conducting day to day activities.-High motivation to accept and meet challenges above system operator role by ensuring safe, reliable, and prompt restoration of service during Harrisburg storm event in 2014 by managing a new Field System Operator Representative (FSOR) role and process, and traveling to various locations to ensure safety is met while off site contractors conducted repairs by holding permits for them.-Continually pursuing knowledge to become subject matter expert by performing self-studying, field visits while building business relationships between departments, and seeking knowledge of the subject matter experts of various disciplines throughout the energy industry.-Communicated with various departments, organized meetings, and created solutions to complex situations ensuring timely repairs were made while keeping personnel safe by manipulating grid power and abiding by PPL Electric Utilities Policies and Procedures, OSHA, NERC, and FERC regulations for lockout tag-out procedures. Safe and timely repairs ensured quality and integrity of the grid system and power delivered to customers in PPL Electric service territory (1.4 million customers).

-Identified mission statement, utilized civilian network structure to build internal communication across departments, out-reached to multiple agencies for collaboration/focus/networking effectively restructuring the department from support role into leader role by achieving subject matter expertise to where customers/agencies were seeking our department for guidance and products.-Managed and maintained multiple platforms while enhancing computer programming capabilities associated with Geospatial technology across the telecommunications spectrum discipline, delivering high quality products near real time to customers.-Collaborated with other departments/companies to build new interfaces to improve quality and time of products produced. Sought approval for top of the line tools, programs, methods and training programs for budget allowance. Trained, coached, and acted as mentor to staff and contractors to ensure smooth adoption of new programs, policies, and directives to ensure timely accurate products were delivered to our customers and giving our department the ability to transform into the leader role.-Developed rotating schedule to better balance work/personal life for team, dedicated my personal time to work with personnel on weekends and cover shifts to get to know team better alleviating stress and improving morale in high intense work environment, increasing production 200% giving ability to meet tight deadlines to deliver high quality products to customers improving department's status in Intel community building notoriety.

Photography

Military Signal/Geospatial Intelligence

Military Signal/Geospatial Intelligence