Second Level Support
Milton Keynes, United Kingdom
I act as a point of escalation for complex incidents as well as constantly striving to improve existing processes and develop new processes with the goal of improving the effectiveness of the UK IT Services support flow at Deloitte.Working alongside a team based overseas, we facilitate all UK infrastructure operations and provide support for a number of key services including Active Directory, Exchange & mail flow, software metering, SharePoint development, Mobile Device Management, Remote Desktop Services and all UK security operations.Internal champion and technical expert with the monitoring and analytics technology, NexThink.