Valeria Rojo Email & Phone Number

Madrid, Es

Madrid, Spain

As a Contract Renewals Specialist, I focus on maintaining and strengthening relationships with existing clients across North Europe, Iberia, Bene+Nordics and APAC regions. My primary goal is to maximize client retention by providing tailored solutions that meet their evolving needs.Key Responsibilities:Client Relationship Management: Maintain and strengthen relationships with existing clients to ensure high retention rates.Tailored Solutions: Provide customized solutions to… Show more As a Contract Renewals Specialist, I focus on maintaining and strengthening relationships with existing clients across North Europe, Iberia, Bene+Nordics and APAC regions. My primary goal is to maximize client retention by providing tailored solutions that meet their evolving needs.Key Responsibilities:Client Relationship Management: Maintain and strengthen relationships with existing clients to ensure high retention rates.Tailored Solutions: Provide customized solutions to meet the unique needs of clients across diverse regions.Customer Needs Identification: Identify and address customer needs, ensuring a smooth transition from on-premises to cloud-based platforms.Collaboration: Work closely with Solution Consultants, Engagement Managers, and Field Architects to deliver comprehensive client support.Renewal Strategy: Develop and implement effective contract renewal strategies to drive customer satisfaction and loyalty.Cross-Functional Coordination: Coordinate with sales, marketing, and product teams to align customer solutions with business objectives.Data Analysis: Utilize data analytics to track renewal metrics and identify opportunities for improvement. Show less

Remote

- Results-Driven: Proven track record in cultivating strong partnerships with partners and vendors.- Quote Generation: Expert in generating and delivering customer quotes well in advance of expiry.- Data Management: Skilled in meticulously recording and managing data in ERP and CRM systems.- Renewal Conversion: Demonstrated ability to proactively convert renewals and manage cancellation requests.- Invoicing & Lead Management: Ensured timely invoicing and supported Sales Account… Show more - Results-Driven: Proven track record in cultivating strong partnerships with partners and vendors.- Quote Generation: Expert in generating and delivering customer quotes well in advance of expiry.- Data Management: Skilled in meticulously recording and managing data in ERP and CRM systems.- Renewal Conversion: Demonstrated ability to proactively convert renewals and manage cancellation requests.- Invoicing & Lead Management: Ensured timely invoicing and supported Sales Account Managers through effective lead management.- Contract Management: Adept at handling contract changes and promoting customer understanding of their Installed Base.- Service Renewal Inquiries: Managed service renewal inquiries with a commitment to driving margin improvement.- Sales Targets: Consistently achieved individual sales targets.- Customer Engagement: Known for engaging customers effectively and fostering long-lasting relationships while delivering exceptional service. Show less

Tampico Y Alrededores, México

- Project Execution: Led the establishment of a beauty salon from concept to completion.- Concept Creation: Developed and implemented the salon’s unique project concept.- Administrative Management: Oversaw all administrative tasks, including supplier agreements and personnel hiring.- Marketing & Social Media: Directed social media strategies and advertising campaigns to attract and retain clients.- Customer Analysis & Loyalty Programs: Conducted market analysis and designed… Show more - Project Execution: Led the establishment of a beauty salon from concept to completion.- Concept Creation: Developed and implemented the salon’s unique project concept.- Administrative Management: Oversaw all administrative tasks, including supplier agreements and personnel hiring.- Marketing & Social Media: Directed social media strategies and advertising campaigns to attract and retain clients.- Customer Analysis & Loyalty Programs: Conducted market analysis and designed customer loyalty programs to enhance client satisfaction. Show less

Madrid, Madrid, España

- New Business Development: Focused on identifying and securing new business opportunities.- Upselling & Client Loyalty: Skilled in upselling and fostering loyalty within the assigned client portfolio.- KPI Sales Control: Monitored and controlled sales KPIs to ensure targets are met.- Reporting: Provided detailed reports to the Country Manager on sales performance and client activities.

Madrid Y Alrededores, España

- Purchasing & Cost Negotiation: Managed purchasing processes and negotiated costs and logistics with suppliers.- Incident Resolution: Monitored and resolved incidents related to purchase orders (POs).- Logistics Coordination: Coordinated and managed logistics for international and national projects, including commissioning, maintenance, and testing.- Personnel Management: Oversaw personnel in the service area to ensure smooth operations.- KPI Reporting: Conducted monthly… Show more - Purchasing & Cost Negotiation: Managed purchasing processes and negotiated costs and logistics with suppliers.- Incident Resolution: Monitored and resolved incidents related to purchase orders (POs).- Logistics Coordination: Coordinated and managed logistics for international and national projects, including commissioning, maintenance, and testing.- Personnel Management: Oversaw personnel in the service area to ensure smooth operations.- KPI Reporting: Conducted monthly meetings with country managers in the Iberia zone (Spain, Italy, Portugal, France, Greece, Turkey) to report on KPIs related to budget, income, and forecasts, presenting findings to the global manager. Show less

Posgrado, Marketing Digital, Finalizado

Expertise del ecosistema del Marketing Digital (SEO, ASO, SEM, E-commerce, Marketing Automation, IA, Programática, Social Media, Inbound.

Grado En Administración Y Dirección De Empresas

Grado En Administración Y Dirección De Empresas, Bilingual