Josh Walters

Josh Walters Email and Phone Number

Services Delivery Manager - Customer Experience @ CDW
Menomonee Falls, WI, US
Josh Walters's Location
Menomonee Falls, Wisconsin, United States, United States
Josh Walters's Contact Details

Josh Walters work email

Josh Walters personal email

About Josh Walters

As a services and technology leader, my primary role is developing our service delivery teams to be the best consultants in the business. My team is specifically focused on delivering services in the Contact Center space for multiple vendors including Cisco, Five9 and more. We strive to work with a multitude of adjacent technologies as well to provide the best customer experience possible. My time as an Information Technology consultant and technical architect has helped me develop excellent management and people skills, successfully develop and grow our services business, and contribute to outstanding project results for many of my own customers, as well as those of my peers and team members. Primary Technical Skills:Windows Server 2003 - 2019Microsoft Azure, Azure Active Directory, and Office 365Azure AD Connect and Identity ManagementActive Directory Migrations and ADMT Exchange 2010 - 2019OCS 2007 R2, Lync 2010, Lync 2013, Skype for Business Server 2015/2019, Enterprise VoiceOffice 365, Skype for Business Online, Exchange Online, Microsoft Teams, and Phone SystemAudioCodes SBCs, Gateways, PhonesPolycom Phones and Video EndpointsLogitech Devices and Video EndpointsYealink Phones, Devices and Video EndpointsOffice 365 Adoption and Advisory

Josh Walters's Current Company Details
CDW

Cdw

View
Services Delivery Manager - Customer Experience
Menomonee Falls, WI, US
Website:
cdw.com
Employees:
18045
Josh Walters Work Experience Details
  • Cdw
    Services Delivery Manager - Customer Experience
    Cdw
    Menomonee Falls, Wi, Us
  • Cdw
    Solution Domain Manager - Contact Center
    Cdw Jan 2023 - Present
    United States
  • Cdw
    Solution Domain Manager - Microsoft Collaboration
    Cdw Aug 2021 - Jan 2023
  • Cdw
    Technical Architect - Microsoft Collaboration
    Cdw Jan 2019 - Aug 2021
  • Cdw
    Senior Microsoft Consulting Engineer
    Cdw Jun 2016 - Dec 2018
  • Cdw
    Microsoft Consulting Engineer
    Cdw Mar 2013 - Jun 2016
  • Cdw
    Associate Consulting Engineer
    Cdw Oct 2011 - Mar 2013
  • Zywave
    Business Consultant
    Zywave Dec 2010 - Oct 2011
    • Manage the implementation process for multiple complex software offerings provided by Zywave (as many as 20 concurrent implementations at any time).• Work directly with clients throughout the implementation process as their primary internal resource and direct contact. • Create and customize web portals for clients that utilize ASP.net using internal tools/admin functionality. • Facilitate product training and help establish client specific workflows for product utilization.• Meet with client project team (via phone, or on-site at client location) to present pertinent product information and customize applications for client. • Track all project information/decisions in a project status report that is delivered to clients post-implementation.
  • Zywave
    Service Center Technician
    Zywave Sep 2009 - Apr 2011
    • Provided over-the- phone technical support as well as email support to a significant list of Zywave partners.• Researched in-depth technical issues and worked with external IT management to help resolve technical issues. • Recorded important data into a call/email tracking system (SalesForce.com) as well as Mercury(HP Support Center). • Developed training materials and helped to administer training programs to new members of the Partner Service Center team. • Obtained experience as a subject matter expert for several complex Zywave applications.• Maintained email distribution lists using Lyris list manager. • Helped to create/maintain a solutions database that is utilized by all Zywave departments for technical troubleshooting and other important product information. • Tested products through Quality Assurance, created and executed test plans/documents. • Helped lead conversion efforts for a new product release including all client communications, conversion testing, and workflow.
  • Zywave
    Partner Service Center Representative
    Zywave Apr 2007 - Sep 2009

Josh Walters Skills

Salesforce.com Microsoft Exchange Active Directory Software As A Service Troubleshooting Technical Support Account Management Management Enterprise Software Customer Relationship Management Vmware

Josh Walters Education Details

Frequently Asked Questions about Josh Walters

What company does Josh Walters work for?

Josh Walters works for Cdw

What is Josh Walters's role at the current company?

Josh Walters's current role is Services Delivery Manager - Customer Experience.

What is Josh Walters's email address?

Josh Walters's email address is sc****@****ail.com

What schools did Josh Walters attend?

Josh Walters attended University Of Wisconsin-Whitewater.

What skills is Josh Walters known for?

Josh Walters has skills like Salesforce.com, Microsoft Exchange, Active Directory, Software As A Service, Troubleshooting, Technical Support, Account Management, Management, Enterprise Software, Customer Relationship Management, Vmware.

Who are Josh Walters's colleagues?

Josh Walters's colleagues are Nicole Ruge, Don Edelmon, Cheryl Mcmahon, Justin C. Haase, Dominika Backman, Andrew Orlowicz, Jordan Anderson.

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