• Serve as a trusted advisor to clients that I service in WI, IL, IN, KY, OH, MD, VA, PA, NY, MI, MA, WV, and DC.• Provide unparalleled product knowledge and data solutions to clients.• Maintain positive relationships between STR and key corporate clients.• Responsible for giving presentations on industry specific data.• Train clients on how to use ever-evolving STR Platforms.

• Trained and develop all team members skills that are needed to provide clients with the highest level of service.• Data diving to explain and solve any issues that clients may have with understanding multiple STR reports.• Team Champion for questions or concerns involving Destination Reports.• Trained clients how to best read our STR reports so they can use them for all their required needs.• Use Salesforce for product quotes and opportunities, as well as setting up client accounts for our website.• Created customer permissions in Microsoft CRM for their online accounts.• Checked and implement proposed competitive sets for STAR Reports and One-Time Runs.• Collaborated with all STR departments on new projects and setting up new products for clients.• Championed new and future products being introduced by STR.• Project champion on large scale company and departmental projects.

• Responsible for creating, adjusting, and maintaining close to 1,000 STR Destination Reports and distribution lists for clients worldwide.• Assisted with daily data loading/processing/output procedures for all corporate clients worldwide.• Sent daily, weekly, monthly, and quarterly output to clients through email, FTP transfer, or CD’s/DVD’s.• Assisted with converting all daily, weekly, monthly, and quarterly reports from Filepro to Portal.• Prepared and updated Corporate Renewal Deliverable Summaries for contract negotiations.• Aided clients with the understanding of any information provided to them in all reports and research property data or competitive set data on reports, if issues are found.• Coded deliverables for new reports that were requested by clients worldwide.• Trained new employees on department procedures and proper protocol.• Collaborated with all STR departments to have knowledge of products and services, as well as provided the most accurate response for clients.

• Responsible for the setup and break down of all meeting, convention, or special event spaces to ensure the clients expectations were met and exceeded.• Coordinated with all outside vendors and production companies so all events ran as efficiently as possible for all parties involved.• Conducted pre-shift with all staff members to guarantee they were aware of daily expectations and safety topics.• Thoroughly trained all staff members on the high expectations that should be met and exceeded for each group or client.• Responsible for maintaining the cleanliness and organizational standards that helped preserve the quality of the property and its equipment.

• Responsible controlled all aspects in the execution of banquet functions to guarantee the standards of the client and country club were met.• Effectively supervised the service staff during all events while ensuring all contractual obligations were met for the function• Coordinated every aspect of the service staff during all food and beverage events.• Assisted the Director of Food and Beverage/Banquet Manager in the overall operation of the Banquet Department. • Responsible for ensuring all liquor laws and country club policies and procedures were adhered to by each member of the service staff. • Conducted/ Assisted with pre-shift for all service staff prior to each function.

• Coordinated the overall operation of the stewarding team in assigned areas including time and attendance responsibilities.• Assisted with training and ensure that new stewarding team members are fully oriented to proper procedures and policies.• Monitored the transport and retrieval of all china, glass, and service ware to banquet rooms.• Inspected banquet service areas for accurate service ware sets and cleanliness.• Monitored the proper handling of all chemicals.• Ensured that safety procedures are adhered to in the assigned area.• Ensured that all equipment and food service ware is cleaned and properly maintained.• Maintained familiarity with banquet/event menus and any available guest options.• Performed other duties as assigned by department managers.

Conference Set Up* Set up function room equipment to include tables, chairs, risers, and other items used for convention, meeting and banquet functions.* Supervised set up of rooms during conference management meetings* Maintained cleanliness of all function rooms, service and storage areas * Maintained all equipment and special items used for convention, meeting and banquet functions.* Assisted large convention groups with the loading and transport of materials such as AV equipment, marketing displays, boxes etc.* Occasionally supervised a team of workers to achieve room sets and other goals for the day.Manage convention floor while managers and supervisors are off the floor.* Loaded and unloaded trucks transporting conference and meeting related materials and equipment.

Designed, planned, and executed game promotions and contests.Implemented tactics to meet organizational goals for group and individual ticket sales during the season. Secured sponsors for special events and ensured that contractual guidelines were met.Coordinated stadium setup for games and other eventsManaged retail shop to ensure seasonal sales goals were achieved.

Promoted the tours, artists, and bands that were represented by the company using any electronic means at my disposal.Searched and posted on blogs that showed relevance to the artists or bands that the company represented. Provided maintenance of social networking accounts that were used for company purposes.