Talking with customers, partners, and social circles about how freakin' cool the Jabra #Video portfolio is, and the incredible ways that it is evolving, via content creation, events, and cross-collaboration with some seriously skilled unified communications masters of hardware!

As a Co-Founder of the Microsoft UC-focused, community-led conference, Comms vNext, myself and the rest of the Board have created an annual conference that brings the Microsoft Teams & Skype for Business communities together to dive deep into technical content, and to learn about current solutions in this space from all of the most involved partners in the community.

I was elected to serve as the Director of Content on the Board of Directors for the non-profit Skype for Business User Group: http://www.skypeug.com/about/

• Lead in the discovery, Architectural design, implementation, and support phases of customer projects involving Microsoft UC deployments of all types. Technologies involve:o Skype for Business Server 2015o Office 365 (Skype for Business Online / Teams)o Microsoft Exchange UM (On-Prem & Online)o Lync Server 2013o Hybrid deploymentso SBCs (Including Sonus 1K/2K & some AudioCodes Mediant 1000)o Cloud PBX with PSTN Calling (Now rebranded to Phone System with Calling Plans)• Serve as the Subject Matter Expert for most engagements involving Hybrid Skype for Business architectures• Deliver all CCE project deployments, including all-in-one solutions such as the Sonus CloudLink• Serve as point of escalation for complex customer issues from the Managed Services division• Assist in marketing initiatives by delivering webinars with key partners on related Microsoft UC technologies

• Provided architectural guidance on the design and deployment of an enterprise-class (80,000+ seat) Skype for Business Server 2015 deployment• Led efforts to identify and alleviate capacity issues on Lync Server 2013 Director pools in a paired pool scenario (capacity issues were discovered during a failover of the Front-End pools from one datacenter to another)• Led efforts to evaluate and compare 3rd-party POCs for reporting and analytics tools for use in a global Lync environment (Event Zero’s UC Commander and Unify Square’s PowerSuite)• Handled Tier-3 escalations from the Operations and Engineering teams

• Design, Engineer, and Administer various Microsoft Lync 2013 and Skype for Business deployments using both cloud-based and physical platforms• Work closely with the Exchange, Network and Engineering teams for product integration and proper Edge deployments to support federation and remote access; Also work with Automation and Support teams to ensure smooth Multitenant operations• Serve as point of escalation for all engineering-related customer support and environment issues for the Hosted (Multitenant) and Dedicate Lync products• Design & implement new Microsoft Lync and Skype for Business architectures and environments, for both the internal corporate environment and customer environments (Dedicated & Multitenant)• Consult on new product strategies moving forward• Consult on how to shape the product from a support and technical standpoint• Handle communication with customers to guide them through on-site troubleshooting, and to resolve server-side issues.

• Provide advanced Windows server support, specifically in complex IIS and Microsoft SQL Server deployments.• Advise on, and provide assistance to customers for custom, scalable, redundant, and secure Cloud deployments for various customer deployments, to include complex web application setups, Active Directory environments, and Remote Desktop Services environments.• Configure scalable web environments with Cloud Load Balancers, Web Farm Framework and Web Deploy for scaled IIS web servers, and SQL Mirroring for redundant SQL Servers.• Serve as a point of escalation for 1st Shift Level 1 and Level 2 support technicians.• Design, update, and administer the technical portion of the Windows System Administrator level advancement process for the Managed Cloud Windows team.• Assisted product team in guiding and shaping SLA support for Active Directory in Managed Cloud.• Manage and advise on DNS entries for both publicly routed websites and internal resources on private networks in AD environments.• Architect custom Backup and Recovery solutions for customers utilizing combinations of Cloud Server images, Cloud Backup, and Microsoft SQL Maintenance Plans.

• Served as Lead Network/Systems Engineer over a multi-site network of approximately 1000 end users.• Provided guidance and leadership for mid and junior level engineers and the Support Desk.• Researched, planned, and executed all aspects of an Active Directory and Exchange 2010 inter-domain migration for a newly acquired company• Managed all aspects of an Enterprise Microsoft Exchange 2010 environment, to include addition and removal of server members from DAG, maintaining and expanding server redundancy through DAG replication technology, and implementing an Exchange 2010 Disaster Recovery solution within the DAG• Configured and maintained Spam filtering services through MXLogic.• Performed monitoring of all internet-facing company websites with AlertSite.• Managed an IBM Blade Center with an IBM SAN backend; this setup was utilized primarily for housing nearly 200 virtual servers with Microsoft Hyper-V.• Cut hardware costs and saved on rack space by converting several physical servers to virtual servers, stored on the Blade Center setup.• Configured and managed DoubleTake to perform real-time replication of SQL databases and file servers to the Disaster Recovery location in Minnesota.• Maintained all DNS records, both within the company and internet-facing, as well as configured and maintained DHCP servers.• Made purchases for and managed web services, to include domain name purchases, SSL certificate configuration and purchases, and domain name transfers.

• Provide Enterprise level Active Directory administration and engineering for corporate network, spanning the U.S. and Europe.• Manage all aspects of building, designing, and maintaining High Availability Windows Server 2008 R2 Enterprise Failover Clusters that host File Services (DFS-Namespaces and Replication), DHCP, Print Services, and Hyper-V.• Design server/storage solutions, work with management and other concerned business units for approval of proposed architectures, and provision appropriate hardware as needed from vendors.• Provide administration and troubleshooting support for all Windows servers on the corporate network, working with the appropriate groups (DBAs, Security Team, Change Management, Networking, etc.), as each situation warrants it.• Multitask between multiple on-going projects (Example: physical server migrations, IPv6 upgrades) and daily operational responsibilities.• Conduct various server maintenances, including both server-side maintenances and hardware maintenances.• Manage DNS and DHCP services for entire corporate networks• Design, configure, and manage HA Cluster Solutions (Hyper-V) for data that is replicated between multiple sites.• Oversee and provide direction to contracting personnel assigned to assist in various projects.• Work with 3rd-party Compliance vendors to define the appropriate controls and policies needed to achieve SOX compliance, and then implement the solutions that are needed to satisfy the respective controls and policies.

• Administered complete systems administration over multiple domains, to include Active Directory management, DNS maintenance, Group Policy management and deployment, and networking.• Provided extensive web administration (IIS 6 and IIS 7) for various large-scale retailing web sites, receiving tens of millions of unique site visitors per month. • Installed, configured, and maintained multiple Microsoft ISA 2006 firewall servers to strengthen network security.• Configured and provided regular troubleshooting and maintenance for a MOSS 2007 (SharePoint) intranet.• Fine-tuned and maintained a solid backup strategy for file systems and Microsoft Exchange server with Symantec Backup Exec. Supplemented this backup strategy with a regular backup schedule for other systems utilizing Windows NTBackup.• Transitioned the Microsoft Exchange environment from Exchange 2003 to Exchange 2007. Then maintained solid Exchange services and OWA access for remote users.• Restructured entire IP networking scheme, and provided smooth transition for all network services and published sites.• Successfully implemented a Split-DNS system, and provided for extra DHCP needs in a growing company.• Provided implementation, support, administration, and troubleshooting for SQL 2005 and SQL 2008 Servers.• Provided extensive support and customization via GPOs to Microsoft Outlook 2007, and other Microsoft Office applications.• Conducted various training sessions for user orientation to a new SharePoint intranet implementation and Dynamics CRM 4.0 client installation.• Researched and implemented a brand new Microsoft Office Communications Server 2007 R2 solution from scratch, to include a Communicator Web Access server, an Archiving Server, and an Edge Server for remote user access and Federation with Yahoo IM.• Drafted company documentation for both Security and Change Management Policies.

• Provided DNS record maintenance on an enterprise level, to include several remote sites• Managed maintained Exchange servers in clustered environments (Veritas and Microsoft clusters)• Provided management and troubleshooting for Group Policy issues• Patched between 30 and 50 servers on a monthly basis, including clustered Exchange servers.• Researched Exchange and other system problems, and provided recommendations and solutions to systems configuration issues• Provided management and maintenance for the enterprise backup and restore solution using Veritas NetBackup and Backup Exec software• Built many servers with the Microsoft Server 2003 Standard and Enterprise editions, as well as installed anti-virus and all patches and updates for new servers• Provided support for Web applications (SharePoint and OWA) and connectivity/access issues• Provided troubleshooting for various network connectivity issues• Utilized Remedy to track and resolve user trouble tickets• Provided general maintenance and management of DHCP, IIS, ISA, and Group Policy• Supported Microsoft Windows XP operating systems on the client side• Utilized RDP, Avocent, and Dameware Utilities to assist in remote administration of servers and workstations

• Managed and maintained over 10,000 Exchange user accounts• Maintained and provided day-to-day operational oversight for 9 Exchange Servers• Migrated over 12,000 Exchange 5.5 user accounts to Exchange 2003• Migrated 15 Exchange 5.5 servers to Exchange 2003• Provided day-to-day desktop support to over 10,000 customers• Network Manager for the Defense Messaging System (DMS) program• Responsible for configuration and management of all antivirus server definitions• Trained personnel on DMS installation and management• Provided customer support to 4000 users across various classified networks• Proficient in Microsoft Windows 2003 Active Directory and Exchange 2003• Managed day-to-day support for Windows XP Pro and Windows 2000 OS• Created, modified, and deleted NT user accounts using AD and NetIQ/DRA• Managed Exchange organizational accounts and distribution lists• Provided hardware/software support for network connectivity issues for PCs and Printers• Configured and monitored remote access clients via SMS and Remote Desktop tools• Assisted customers both in person and over the phone, in and out of office• Drafted detailed continuity books on critical network information and procedures• Provided recommendations to staff and implemented approved technology solutions• Utilized Remedy for creating and tracking trouble tickets