Joshua Thompson Email & Phone Number

Champaign, IL, US

Champaign, Illinois, United States

Urbana-Champaign, Illinois Area

Nelsonville, OH

Oversees Account Management, Inventory and Contact Center teams. Aligns department needs with those of the business and clients to ensure client projects are managed successfully, inventory levels are financially and operationally right-sized, and contact center is staffed and able to execute as necessary. Participates and informs leadership activities for.

Nelsonville, OH

Managed Solutions Architects and Technical Writers. Continued development of the Solution Deployment Framework to include partner on-boardings, inclusive of business and technical implementations. Developed and implemented Knowledge Management Framework from scratch, using new software (Confluence) and best-practices to establish a standard taxonomy.

Nelsonville, OH

Managed client on-boardings and created a holistic, project-management approach to doing so: the Solution Deployment Framework. Served as technical lead for system integrations, including XML and JSON-based web- services/APIs, Learning Tools Interoperability (LTI), SAML Sing Sign-On (SSO), and more. Acted as business analyst for client operational and IT.

Nelsonville, OH

Managed educational institution course content lifecycle needs via standardized project management practices, delivering course content to learners. Identified client reporting and process needs and executed against those needs accordingly, developing tailored reporting, analysis and procedure to exceed client expectations. Worked closely with supply chain.

Athens, OH

As the Assistant Director of Undergraduate Admissions at Ohio University, my core functions are focused on the operational aspects that support the Undergraduate Admissions department.IT Related Duties:From managing day-to-day technology needs such as basic IT support to being a core factor in directing the department to stardard best-practices in hardware.

Austin, TX

Propose, create, and manage a new team of advanced technical experts with core foci on largescale issue resolution, product launch support, and subject matter expertise.Develop and maintain team KPIs and provide regular-cadence reporting to WWCE via utilizationof technical tools and resources.Provide strategic support by reproducing issues and/or testing.

Austin, TX

Manage team of technical customer support specialists.Support Specialist Team in day-to-day duties by providing guidance on technical troubleshooting, developing processes, coaching, and mentorship.Create and deliver against support KPIs consistent with a high-level of customer support.Create a platform based around training, documentation, and efficiency.

Austin, TX

The position of Workforce Analyst & Facilities Management at Electronic Arts was two-fold: ensure that the customer support center(s) had adequate staffing based on forecasts (Workforce Analyst), and assist with the design, creation and logistics of a new facility, in addition to managing two worksites (Facilities Management).The Workforce Analyst portion.

Tempe, AZ

Create, develop and implement business practices and systems across the companyManage and train other payroll specialists within the organization, as well as coordinate organizational and client needs across multiple departments.Primary customer contact for over fifty human resource clientsAdvance, document and execute payroll systems/procedures to.

Complete accurate and timely payroll for small and medium-sized payroll clients, as well as tax and direct deposit file balancing and submissionFurther developed database skills by utilizing multiple techniques in processing and navigation that are essential job functions and client satisfaction

and higher accuracy rating across the department on various payroll tasks and core responsibilities Attend to client needs on a daily basis, from generic report requests to custom report creation and detailed research

Maintained overall office, including both hardware and software technology needs Initiated and completed office projects involving database management, presentation/proposal creations, and office procedure development

Assisted customers in a retail setting. Assisted in managing the store's inventory.

Ba, Sociology

Activities and Societies: Lambda Chi Alpha Fraternity (Zeta Psi Chapter)While seeking my Bachelor's Degree in Sociology at ASU, I also.

Master'S Degree, Information And Telecommunication Systems