Josh Buchanan Email & Phone Number

Cornelius, Nc, Us

Charlotte Metro

Charlotte, North Carolina

Charlotte, North Carolina Area

As COO, I integrate Kingsmen's functions to help keep things running smoothly. My responsibilities include: - Overseeing daily operations of the company and the work the executive team (Sales, Operations, Finance) - Responsibility for the company's overall operational efficiency and processes - Designing and implementing business strategies, plans and procedures - Evaluating performance by analyzing and interpreting data and metrics - Caring for company culture

Charlotte, North Carolina Area

At Kingsmen Software, we craft enterprise-quality software and empower our clients to do the same. In my current role, I lead a team of consultants who deliver agile, digital, UX, analytics, and DevOps advisory services.

Charlotte, North Carolina Area

Created Relay Digital to deliver strategic digital experience design and help leaders build high-performing digital teams. We combine customer insights, business strategies, and UX best practices to create experiences focused on real, measurable outcomes.

Charlotte, North Carolina Area

Led UX design strategy, teams and initiatives for customer-facing digital experiences to drive sales for all consumer & small business bank products, including deposits, credit card and loans. Delivered sales site transformations across online & mobile leveraging responsive web design, boosting product sales of consumer checking & savings products by 25% and moving into the Forrester #1 ranking for financial institutions for the first time. Created and piloted a testing platform for the redesign that has been used as the model for all ongoing testing across enterprise sales. Restructured operating model to accommodate user-centered design, lean-agile software development, test and learn and alignment with marketing agency-of-record.

Accountable for strategy and execution for GMAC bank web properties through the transition to Ally brand. Worked closely with eCommerce strategy and design teams, suppliers, technology, marketing and line of business executives to create a unified, customer-driven design direction for GMAC's web properties, while ensuring business-critical operations remained effective.

Charlotte, North Carolina Area

Led web strategy for Wachovia’s wholesale retirement services business, directing annual planning, project management and product development roadmaps. Partnered with executives to design and evaluate new strategic products and programs, including financial analysis and enterprise execution planning.

Managed a team of project and content managers supporting multiple enterprise web sites, including Wachovia.com. Responsible for design teams portfolio and budget allocations to support customer experience on Wachovia.com, from consultation to execution, including operational performance measurement and optimization.

Delivered process and management changes to increase efficiency and effectiveness of Wachovia.com’s UX design group workflow. Implemented initiatives to report and manage capacity, resulting in 27% increase in efficiency annually across the team and more than 3x productivity at the project level.

Planned, scheduled and managed production of all project deliverables for a boutique interactive marketing. Implemented multiple large-scale web initiatives, as well as supported technical sales.