At HSBC, our team is committed to delivering superior customer service, leveraging my analytical skills gained from an AAT Level 2 certification at Premier Training and a BS in Sport and Exercise Science from Liverpool John Moores University. Previously, I contributed to customer satisfaction at Goat Textiles as an Accounts Assistant and supported public health efforts with Sitel Group's NHS Track and Trace. Our focus remains on creating positive customer experiences, a core competency that I've honed through hands-on roles in dynamic environments.