Joshua Cox Email & Phone Number

Phoenix, Arizona Area

• Lead client liaison for Ditech foreclosure, bankruptcy, collections, customer service, claims and document custody.• Assisted Portfolio Manager with client surveillance to monitor portfolio performance. Results led to recommendations for process change when appropriate.• Root cause analysis to improve Ditech performance within client timelines and mandates to drive positive scorecard performance.• Responsible for client protocol changes and implementation for designated lines of business.• Due diligence and testing for loan portfolio acquisitions.• Subject matter expert on client servicing requirements and initiatives.

Phoenix, Arizona Area

• Led project management team responsible for creating new policies and procedures which improved turnaround time for line of business functions.• Led quality assurance team tasked with improving documentation retention for defaulted Mortgage Insurance loans. Improvements resulted in reduction of 75% of insurance payout curtailments due to missing documentation.• Created and established quality assurance process to successfully appeal investor driven repurchase demands of defaulted loans, missing documents requests and penalty fees, saving hundreds of thousands of dollars for the firm.• Extensive knowledge of investor servicing guidelines with an emphasis on foreclosure and default servicing.• Managed a staff of up to 18 employees within 2 intradepartmental lines of business. • Responsible for the creation of quality control review and audit processes within a production environment.

Phoenix, Arizona Area

Increased liquidations from $21.4MM to $30.8MM in 2010 as REO department lead for three hedge fund clients.Assisted in restructuring REO functions to merge best practice results with individual client/investor guidelines, resulting in new SOP processes. Turnaround time in key REO functions was cut in half within the first 3 months.Led development of REO specific trending reports which led to increased liquidations during the slower marketing seasons.Managed a portfolio of over 250 assets for 3 hedge fund clients from acquisition to close of sale with adherence to strict timelines. Work alongside high touch clientele to maximize profits where available through detailed analysis of markets and trends.

Anthem, Az

Determined opinions of value for single family residential and multi-family residential dwellings.

Real Estate Appraisal

General Studies