- Sustained ongoing client engagements while engaging in New Business Development (NBD) efforts to expand our client base.- Generated and visualized attendance metrics across a diverse clientele portfolio.- Effectively oversaw a talent pool comprising 200+ candidates.- Navigated complex client interactions and successfully resolved challenging situations on a daily basis.- Contributed to a carefully coordinated on-call roster, actively participating by dedicating one weekday every four weeks and fulfilling weekend duties three times a year.

- Used customer relationship management to handle distressed customers.- Exhibited quality customer service on a regular basis to help my team reach monthly targets.- Trained new staff members through strict store protocol and procedures.- Organised shift covers and managed store alone on multiple occasions.