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Director of Analytics Engineering and Head of Operations for a boutique consulting firm focused exclusively on data visualization and analytics.I am passionate about partnering with decision makers to solve problems.
Pacific Life
View- Website:
- pacificlife.com
- Employees:
- 4514
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Lead Visualization EngineerPacific LifePhoenix, Az, Us
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Director Of Analytics Engineering & Head Of OperationsJackson Two Dec 2018 - PresentPhoenix, Arizona, UsJackson Two is a boutique consulting firm specializing in helping organizations of all sizes achieve excellence through the use of modern analytics. Our areas of focus include: Data Visualization, Advanced Analytics, Training & Adoption, and Data Strategy. -
Analytics Consultant | Customer Experience, Insights, And SolutionsWells Fargo Oct 2016 - Dec 2018San Francisco, California, Us• Analyze Speech Analytics trends and qualify improvement opportunities.• Perform tactical problem solving via usage of Speech Analytics tool.• Develop best practices for Speech Analytics reporting and administration.• Built reporting solutions and analytics in Tableau, Excel.• Access and manipulate operational data via multiple channels.• Administer and facilitate meetings with key stakeholders.• Collaborate with several internal support teams including Project Management and Product Management.• Mentor team members on data capture, analysis, and presentation. -
Speech Analytics AnalystHumana Aug 2012 - Oct 2016Louisville, Kentucky, UsLead technical consultant for two deployed instances of Verint Speech Analytics in a healthcare (pharmacy) enviornment. Oversees the development and implementation for 20k inbound/outbound daily transcribed calls.Uses technical expertise in the tool to identify call drivers. Once drivers are identified, leads cross-functional project teams to implement solutions under Lean and Six-Sigma project methodology.Head business liaison with Customer Experience department. Created data links across disparate data to marry up Voice of the Customer data, including NPS, with Speech Analytics categories. -
Sr. Resolution SpecialistWalgreens Feb 2011 - Aug 2012Deerfield, Il, Us• Resolve prescription insurance rejects • Maintain speed, accuracy, and quality goals while entering prescriptions• Coordinate with prescribers and insurance plans to help patients -
Patient Care AdvocateExpress Scripts Jul 2007 - Nov 2010St. Louis, Mo, Us• Coordinate with pharmacies to process claims over the phone• Interpret and explain insurance plans to pharmacies and patients• Assist patients with orders and billing• Determine plan eligibility and process overrides
Josh Jackson Skills
Josh Jackson Education Details
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Western Governors UniversityHealth Informatics -
Arizona State UniversityAerospace Engineering
Frequently Asked Questions about Josh Jackson
What company does Josh Jackson work for?
Josh Jackson works for Pacific Life
What is Josh Jackson's role at the current company?
Josh Jackson's current role is Lead Visualization Engineer.
What is Josh Jackson's email address?
Josh Jackson's email address is jo****@****ens.com
What is Josh Jackson's direct phone number?
Josh Jackson's direct phone number is +181220*****
What schools did Josh Jackson attend?
Josh Jackson attended Western Governors University, Arizona State University.
What skills is Josh Jackson known for?
Josh Jackson has skills like Process Improvement, Qlikview Development, Speech Analytics, Statistical Data Analysis, Data Visualization, Lean Six Sigma, Green Belt, Excel Dashboards, Verint Speech Analytics, Access, Data Analysis, Project Management.
Who are Josh Jackson's colleagues?
Josh Jackson's colleagues are Trang Do, Ryan Johnson, George Deverrick, Terry Scott, Silvia Chavez, Ryan D., Virginia Hong, Cpa, Ca.
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