Josh Evans Email & Phone Number

Exeter, England, Gb

Exeter

Pennon Group IT - Ellipse 9 Upgrade project - December 2018 - January 2020 - Analysing and capturing requirements for major ERP upgrade project - Working closely with external partners (AMT Sybex, Concept First) - Designing and testing system configuration and integration points - Exploring and demonstrating new product featuresPennon Group IT - Bournemouth Water Work Management - May - December 2018 - Designed and executed data transformations for data migration - Worked with partners to integrate Customer, location and metering data migration - Designed and tested Ellipse EAM configurationsViridor - Project Enterprise (ERP migration) - May 2017 - April 2018 - Built data extracts from requirement through to execution for all Finance data entities - Captured functional requirements for sales order processing system integration - Supported system integration design and testingSouth West Water - Open Water project - March 2015 - April 2017 - Mapped SWW non-household customer data for migration to open market MOSL CMOS system - - Designed and executed conversion of wholesale tariffs to market format - Represented South West Water at national Data and Testing Special Interest Group - Planned and executed cutover activities

Exeter, United Kingdom

Developed Key Performance Indicator packs for Customer Service Executive and designed Operational reporting to manage multi-million pound debt booksProvided analytical insight and information tools enabling on-target delivery of Bad Debt Charge and Working CapitalSupported large scale projects; leading analytical effort for Buy, Bill, Collect and Working Capital projectsDeveloped data analysis and modelling techniques to assess levels of bad debt risk across five million residential CustomersManaged key relationships with Finance representing Customer Service and debt management in internal and external audits and liaising with senior performance managersWorked closely with Balance Sheet team to investigate debt movements and trace back to operational drivers for root cause analysisDeveloped reporting solutions to monitor leading and lagging indicators of performance and alert process managers to performance issuesWorked closely with external consultants to enable delivery of strategic business change programs including design and implementation of system and process improvementsManaged the support and configuration of secondary systems including the Tallyman™ collection system and other bespoke databasesEstablished analytical teams and processes for B2C debt managementRecruited, managed and mentored highly successful Analysts

Responsible for maintaining customer records based on information received in industry standard data flows Lead a team of 15-20 staff Achieved a reduction of around 60% in operational work in progress through increased automation and better prioritisation of work

Dealing with new customer registration and account setup