Josh Gariepy Email & Phone Number

Mora, Mn, Us

Anoka, Minnesota, United States

Dynamic ITSM Analyst with a strong IT Service Management background, leveraging ITIL 4.0 methodologies. Led initiatives to define Service Level Agreements and optimize asset, incident, and service management. Skilled in technical troubleshooting and committed to enhancing end-user experiences. Collaborates with stakeholders to drive organizational goals.Key Responsibilities:Redesigned and maintained the college Technology Service Portal, adhering to ITIL 4.0 guidelines.Provided comprehensive technical support for college-owned hardware via various channels.Created, edited, and published knowledge base articles to assist users and resolve common issues.Developed, maintained, and implemented the ITSM tool (TeamDynamix/TDX), ensuring effective incident and service request management.Utilized reporting tools to identify trends and proactively resolve issues.Led efforts to enhance efficiency in processes and procedures.Partnered with cross-functional teams to develop college-specific projects.Achievements:Increased First Contact Resolution from 7% to 57% within a year.Reduced ticket generation via email by 45%, streamlining service catalog usage.Achieved 85% completion of incidents and requests within SLA targets.Other positions held:Service Desk Analyst, Client Technology Analyst

Isanti, Minnesota

Dynamic Kitchen Manager with a proven track record of success spanning over 17 years. Skilled in leading collaborative efforts to deliver exceptional customer service. Known for developing and managing high-performance teams to achieve outstanding results. Proficient in utilizing customer-provided information and metrics to exceed customer expectations. Adept at maintaining optimal inventory levels for maximum cost-to-sales ratios. Experienced in monitoring food preparation methods, portion sizes, and presentation to ensure top-notch quality. Strong ability to analyze menus and recipes to optimize labor and overhead costs. Excellent at managing dining reservations and coordinating equipment maintenance and repairs. Dedicated to ensuring quality while controlling costs, resulting in record sales exceeding one million dollars.

Cambridge, Minnesota

I oversaw a dedicated team, managing recruitment, training, and development to optimize labor margins. My responsibilities included overseeing staff scheduling and task assignments, setting high standards for personnel performance and customer service to enhance overall guest satisfaction. I also managed scheduling for events such as banquets and receptions and negotiated details with clients to meet their needs. Additionally, I oversaw procurement of new equipment and supplies while ensuring the upkeep of current equipment through regular maintenance and cleaning. I handled financial responsibilities including cash handling, bank deposits, staff payroll, and operational budget management. Furthermore, I monitored food preparation methods, portion sizes, and food presentation to maintain high-quality standards and reviewed menus, analyzed recipes, and determined pricing to optimize profitability. Lastly, I implemented inventory management techniques to ensure adequate stock levels and effective budgeting.