Josh Grogan Email & Phone Number

St. Louis, Mo, Us

- Led complete post-sales lifecycle for a diverse portfolio of 140 SMB subscription customers, ensuringseamless delivery of contracted products and services.- Display exceptional sales acumen in driving Annual Recurring Revenue (ARR) retention and growth, consistently surpassing quarterly renewal targets and achieving outstanding success in upselling and crossselling products and services.- Foster strong and mutually beneficial business partnerships through strategic guidance and a proven ability to identify innovative approaches, continuously strengthening and expanding the scope of clientcollaborations.- Excel in providing first-tier technical support, conducting comprehensive administrative training, andsharing best practices, resulting in enhanced customer satisfaction and loyalty.

St Louis, Missouri, United States

- Provide problem identification, diagnosis and resolution information to both internal and external customers.- Consult with clients to identify and resolve problems in machine operation and maintenance.- Identify opportunities for additional products, service contracts, and recommend further development.- Identify customer issues and lead internal process to resolution.

St Louis, Missouri, United States

- Drive success, expansion, and ARR retention for a $1.4M book of business.- Create and deliver quarterly executive business reviews for C-Suite and director level client stakeholders to show ongoing ROE and align program strategy with business objectives.- Own and manage customer lifecycle from implementation through expansion and renewal.- Expand footprint and ARR by identifying and driving upsell and expansion opportunities.- Negotiate multi-year extension and renewal contracts with client stakeholders and senior leadership.

St Louis, Missouri, United States

• Prospect and qualify leads to generate sales opportunities.• Research key accounts, identify decision makers, initiate contact, identify pain points/business challenges, and solution align to meet needs and objectives.• Utilize Salesforce, SalesLoft, and other CRM tools to research, organize, track, and communicate with prospects.• Design and deploy effective sales outreach campaigns to communicate to large target audiences.

St Louis, Missouri, United States

• Increased fiscal 2017 account sales 10% to prior year by effectively using solutions-based sales process to target, initiate contact, and make compelling sales presentations to decision makers at existing and prospective K-12 schools, nonprofit institutions, and corporate business customers in assigned markets.• Researched, targeted, and cultivated existing accounts to grow fiscal 2016 sales 5% to prior year.• Achieved 50% growth in store educator customer base by designing and implementing successful email and social media marketing campaigns to drive enrollments and sales.• Planned, promoted and managed execution of store events, generating sustainable and reoccurring sales revenue.

St Louis, Missouri, United States

• Educated, coached, and collaborated with the store team to provide unparalleled customer service and drive company’s digital products, services, and initiatives to achieve sales goals.• Led store effort to drive 2014 sales 130% to goal.• Exceeded annual membership enrollment sales goals by 100%.

Greater St. Louis Area

Greater St. Louis Area

Greater St. Louis Area

Master Of Arts (M.A.), History

Activities and Societies: Phi Alpha Theta

Bachelor Of Arts - Ba, History, 4.0