University of Texas at Dallas Alumni with cyber security background and tons of classroom hours in cloud safety, automation, and digital forensics, well versed in deploying/imaging Windows 7 through Windows 11. Also, I am very comfortable working in a Linux/Mac environment as well as many years of troubleshooting both on a hardware and an operating system level, as I have built numerous computers in the past from scratch. Seeking to leverage newly-minted top secret security clearance to become a top tier network security engineer.
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Help Desk AnalystZones, LlcMesquite, Tx, Us
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Help Desk AgentGlory Global Solutions Ltd Oct 2024 - PresentCarrollton, Texas, United States• Provides technical support and troubleshooting assistance to end users via telephone on a variety of issues• Identifies, researches, and resolves technical problems• Responds to telephone calls, emails, and personnel requests -
Cybersecurity Powered By Fullstack AcademyThe University Of Texas At Dallas Jun 2023 - Sep 2023Dallas, Texas, United StatesAn immerse training program designed to train in, but not limited to: Cybersecurity Fundamentals, Asset and Inventory Management, Network Systems, Programming with Python, System Administration, Red Team - Offense, Blue Team - Defense. -
It Helpdesk InternshipGenpact Oct 2022 - Mar 2023Richardson, Texas, United StatesCommunicated with customers via email and phone assisting with basic software questions and routine requests. Utilized basic troubleshooting skills provided through documentation of customer issues for client services team, assisted with client onboarding and exiting with adding or removal of permissions. -
Field Service RepresentativeBrinks Home Jun 2016 - Oct 2019Farmers Branch, Texas, United StatesAnswered incoming calls from technicians and provided technicians with assistance with installation of alarms and testing out alarm systems. I would also update and close jobs through multiple ticketing systems to ensure timely resolution. -
Technical Support SpecialistLong Range Solutions, Llc May 2008 - May 2013Addison, Texas, United StatesAssisted customers with troubleshooting a wide variety of software and hardware failures on the organization’s products. Practiced a “first call resolution” mindset on all calls, while making sure documentation was effective for future interactions. I also hosted multiple training sessions in person for new hires.
Josh Hernandez Education Details
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Powered By Fullstack Academy, Cybersecurity Boot Camp
Frequently Asked Questions about Josh Hernandez
What company does Josh Hernandez work for?
Josh Hernandez works for Zones, Llc
What is Josh Hernandez's role at the current company?
Josh Hernandez's current role is Help Desk Analyst.
What schools did Josh Hernandez attend?
Josh Hernandez attended The University Of Texas At Dallas.
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