- Develop quality business strategies and plans ensuring their alignment with short-term and long-term objectives- Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission- Make high-quality investing decisions to advance the business and increase profits- Build trust relations with key partners and stakeholders and act as a point of contact - Analyze problematic situations and occurrences… Show more - Develop quality business strategies and plans ensuring their alignment with short-term and long-term objectives- Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission- Make high-quality investing decisions to advance the business and increase profits- Build trust relations with key partners and stakeholders and act as a point of contact - Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth Show less

Directed, evaluated, and coordinated activities of all departments, such as Inspections, Marketing, Telemarketing, Sales, Processing, Administration, Installation, Quality Control, Customer Service and Accounting. Oversaw the Processing and Installation department’s structure and accountable for successful in-field installation.- Integral member of Home Performance Coalition (HPC) committee collaborating with weatherization contractors, program administrators, utilities, and residential… Show more Directed, evaluated, and coordinated activities of all departments, such as Inspections, Marketing, Telemarketing, Sales, Processing, Administration, Installation, Quality Control, Customer Service and Accounting. Oversaw the Processing and Installation department’s structure and accountable for successful in-field installation.- Integral member of Home Performance Coalition (HPC) committee collaborating with weatherization contractors, program administrators, utilities, and residential energy efficiency non-profits.- Main point of contact for establishing new $500,000 Utility Program contract.- Developed strategic territory business plan to grow sales/distribution for sales team of 30.- Created new point system to benchmark goals for leads, conversions, and sales. This motivatedemployees and led to an increase of sales by 30%.- On-boarded new mobile application (Device Magic) that decreased home energy audits from fourhours to less than 60 minutes.- Liaised with marketing firm to implement Social media campaigns (e.g. Facebook and Instagram)to increase the volume of website traffic. Show less

Collaborated with all technical functions perform technical data analysis, energy audits, and measurement & verification. Interfaced with clients, peers, management, and vendors to successfully meet program goals.- Accountable for Quality Assurance for home energy modeling and in-field diagnostic testing Quality Control. - Utilized Building Analyst Professional License to provide comprehensive building performance audits. - Created an Excel Spreadsheet to track all 50 contractors… Show more Collaborated with all technical functions perform technical data analysis, energy audits, and measurement & verification. Interfaced with clients, peers, management, and vendors to successfully meet program goals.- Accountable for Quality Assurance for home energy modeling and in-field diagnostic testing Quality Control. - Utilized Building Analyst Professional License to provide comprehensive building performance audits. - Created an Excel Spreadsheet to track all 50 contractors and 300 projects per month.- Presented recommendations to EUC stakeholders on contractor resolution, measuring contractor performance, contractor requirements, and procedures. Show less

Served as EUC group lead and program manager’s SME. Oversaw program operational process flow as technical SME and designated as technical trainer for other EUC group team members. - Led the development, implementation, and training of the entire team.- Created and managed a 200+ column Excel spreadsheet (manual tracking of program activities).- Implemented reporting tools across a multi-discipline team.- Maintained partnership between program owners and vendors hired to perform… Show more Served as EUC group lead and program manager’s SME. Oversaw program operational process flow as technical SME and designated as technical trainer for other EUC group team members. - Led the development, implementation, and training of the entire team.- Created and managed a 200+ column Excel spreadsheet (manual tracking of program activities).- Implemented reporting tools across a multi-discipline team.- Maintained partnership between program owners and vendors hired to perform QA/QC. Show less

Evaluated processes and developed standard training techniques. Built relationships with customers by uncovering their issues, discovering their business goals, and offering specific solutions.- Collaborated across the organization to provide technical support and resolve escalated matters. - Mentored and trained new department employees.- Participated in all project knowledge and training sessions for Scion, Lexus, and Toyota.- Customized Customer relationship management… Show more Evaluated processes and developed standard training techniques. Built relationships with customers by uncovering their issues, discovering their business goals, and offering specific solutions.- Collaborated across the organization to provide technical support and resolve escalated matters. - Mentored and trained new department employees.- Participated in all project knowledge and training sessions for Scion, Lexus, and Toyota.- Customized Customer relationship management (CRM) strategy during creation.- Spearheaded dramatic growth in team performance and customer engagement.- Co-led continuous improvement initiatives in collaboration with inside and outside sales teams. Show less