Josh Higgins Email & Phone Number

Rosemont, Illinois, United States

United States

Rosemont, Illinois, United States

Bloomingdale, Illinois

Bloomingdale, Il

Bloomingdale, Il

Greater Chicago Area

SMBIT is a technology services & support company with 20 years of experience and is focused on the small to medium sized businesses. We specialize in reducing costs for telecommunications, complete phone systems with dedicated circuits, along with a full service IT support shop from desktop/laptop to your entire network infrastructure.One of our main focus is Backup & Disaster Recovery. How long can you be without your data? How much would it cost to rebuild a server and how long would it take? Do you feel comfortable in your current backup strategy? Has it been tested? Our unique partnership allows us to recover a server in under 4 hours so you can sleep better at night knowing that your data is backed up and secure.I consider myself a Technology Advocate for the SMB market and what I mean by that is this. I’m here to help your business reduce costs along with maximizing your growth and provide efficiency while utilizing technology at an affordable rate.Contact SMBIT today to see how we can help reduce costs and provide you with the exceptional customer service and communication that you deserve.

Greater Chicago Area

Develop Technical Service strategies to help the organization and Clients achieve strategic goals and objectives Responsible for managing the selection and development of people and resources necessary to perform the functions of the department.Perform On-Boarding when obtaining new clients and assess their network and document in detail all of their equipment and software including their ISP related info.Responsible for ensuring the accuracy and completeness of all service orders, (50+ daily), & ProjectsMonitor service calls to observe employee's demeanor, technical accuracy, and conformity to company policiesExtensive knowledge with ConnectWise & RMM platforms including Kaseya & LabTechAbility to communicate effectively across all operational levels of the organization as well as with suppliers and customers, exercising appropriate tact and diplomacy to accomplish objectives.Assist in project planning including budgeting/installation/configuration to meet clients’ needsAbility to build, coach and motivate a high performance technical service team, 15 techs ranging from HelpDesk to the Architecture/Engineering level, while holding the team accountable for results.

Austin, Texas Area

Work on a Team as a Field Engineer and travel to various clients throughout the Austin area and perform scheduled monthly maintenance on all network infrastructure Rebuild desktops with the appropriate software including custom applications and document specific client needs Maintain client’s needs and plan for future growth in assessing their current infrastructurePerform On-Boarding when obtaining new clients and assess their network and document in detail all of their equipment and software including their ISP related infoAbility to perform vendor management for client from start to finish of a trouble ticketExperience in working with VMware from installing to configuring for the Client’s environmentAssist in project planning including budgeting/installation/configuration to meet clients needs

Established strong relationship with client base working to maintain customer relationship and retain clients repeat businessIn depth, comprehensive use, deployment, configuration, physical installation and troubleshooting of all Uplogix devices Linux command line troubleshooting, file transfers, upgrades, installation of RPM packages and service installations CISCO IOS/CatOS configuration and troubleshooting for clients using supported devices (routers, switches, ASA, PIX, Ect.)Resolved complex customer issues pertaining to Out of Band connectivity, including satellite modems, (Iridium, Comtech, GEMDS) and cellular modems (GSM and CDMA), and bonded Ethernet connections

Install/Maintain and customize Help Desk ticketing software and provide end user trainingConfigure and maintain backup strategies along with performing restores Perform maintenance on all network infrastructure Implement VPN to corporate network and roll out to end usersBuilt servers to utilize Microsoft software such as SharePoint/WSUS/Storage ServerRebuild and customize various anti-virus/spyware programs and perform rollout to all workstations and serversImplement and maintain Barracuda hardware-based Web Filter along with Barracuda’s Anti-Spam FilterManaged various sized networks including AD and Exchange for various companies Assisted in relocating offices and working with other vendors/contractors and engineers for build out of new locations

Greater Chicago Area

Responsible for the management and implementation of enterprise technologies including AD to a broad range of clients.Familiar with implementation for small/medium/large system rollouts and deployments.Specialize on bringing projects in on time and within budget.Managed variety of different MS Exchange environments including setting up SSL certificates for the server and mobile devices and prepping them for deployment.

Greater Chicago Area

Assist in roll-out strategy for enterprise wide implementation of Microsoft Exchange 2000 impacting 1,000+ usersCreation and implementation of strategic plan for server backup routinesMaintain and support network infrastructure equipment serving more than 5,000 usersImplementation and support of VPN client installationsPerform server hardening, security measures, on production servers