Provided expert-level support for Epic Systems software to multiple healthcare organizations.Collaborated with hospital IT, end users, and third-party IT to diagnose and fix software problems.Guided multiple organizations through successful web client software upgrade projects.Maintained detailed documentation of support tickets, issue resolutions, and weekly discussions.

Supervised and instructed other part-time workers installing new lighting circuits on campus. Participated in campus building renovation projects to upgrade existing circuitry and provide betterworking environments for students and faculty.Installed lighting circuits for overhead and outdoor lighting for several campus buildings.Performed inspections and audits of existing electrical infrastructure and alarm systems.

Collaborated with a team of 11 other RAs and 3 senior staff members to manage two residence halls,personally serving 20 students and maintaining their wellbeing as well as that of the floor’s.Organized meetings, conducted rounds to ensure building safety, and built leadership skills.

Served under campus architects and the head interior designer by assisting in campus renovationprojects, taking storage inventory, filing important building documents, and calculating roomdimensions to prepare for renovations.Created and updated existing CAD floor plans to match new room changes and renovation plans.