Josh Sargent Email & Phone Number

London Area, United Kingdom

Compensation Analysis: Dive deep into compensation structure, conduct comprehensive analyses, and provide strategic recommendations to ensure employees are fairly compensated.. This includes leading on benchmarking, gender pay gap and annual pay review analysis.Equity Strategy Development: Work closely with the team to develop and implement a robust equity strategy.Market Research and Benchmarking: Keep a keen eye on industry trends and benchmarks to ensure compensation and equity plans remain competitive and attractive.Data-Driven Insights: Utilise analytical skills to generate meaningful insights from data, enabling informed decision-making about compensation and equity programs.

London, England, United Kingdom

The Chemistry Group (TCG) use science, data & consulting to support global organisations in achieving their commercial ambitions by helping individuals and teams fulfil their true potential. As a Technology Consultant, responsibilities involved collaborating with key stakeholders in medium to large businesses, along with the science team, to capture requirements and configure our in-house developed SaaS platforms to align with organisational needs. Effectively communicate to clients the art of the possible and act as the primary contact for addressing/investigating technical queries, concerns, or issues and client feedback. After a short time, assumed the position of second in command to the IT Director. In this capacity, led an MS365 migration and worked closely with developers to escalate significant bugs in our platforms as TCG grew from £4M to £10M global turnover.

Cardiff

● Provide guidance to business to optimise and achieve maximum results with minimum time, effort, expense and risk● Collaborate with clients to develop a robust understanding of their requirements● Carry out a variety analysis to identify gaps in the data; presented gaps and issues to relevant stakeholders● Put forward suggestions to enhance operations such as streamlining existing ways of working● Establish effective relationships and collaborations with internal and external stakeholders to address key business issues and opportunities● Produce presentations and reviews as well as other financial reporting requirements for the senior management

Cardiff, Wales, United Kingdom

● Managed large volumes of calls from customers to support with their energy accounts, provided accurate information to any queries● Undertook additional responsibilities by acting as a Fixer tasked with providing complex queries, followed up to ensure resolution● Due to expertise selected to support senior management with a variety of roles, including visiting other sites to lead the role out of Windows 10

Cardiff, Wales, United Kingdom

● Directly assisted with the success and profit of the business by engaging and serving customers in a friendly and welcoming manner, demonstrated outstanding product knowledge and upsold other services and goods● Worked as part of a high performing team and continuously raised the bar by utilising best performance tools ● Promoted an environment of excellent customer service to create an unforgettable customer experience● Delivered all individual and store KPI’s and other company objectives● Full responsibility for following Health and Safety policies

Cardiff, Wales, United Kingdom

● Served as first point of contact for all customer insurance enquiries● Continuous communication with customers to gain insights into their needs, set up customer accounts, whilst ensuring all regulations were followed

Cardiff, Wales, United Kingdom

● Acted as first point of contact for clients, in person and via telephone; maintained company standards whilst communicating with internal and external staff regarding the scheduling of conferences● Accountable for the training and direct management of personnel, maximised productivity through ongoing performance monitoring and review● Regularly analysed workload and team productivity to plan resources to ensure efficient departmental delivery

Education record

● BTEC National Award in Electrical and Electronic Engineering ● BTEC National Diploma in Electrical and Electronic Engineering (Triple.

Education record

● 9 GCSE’s (Grade A-C) including English, Welsh, Mathematics and Science