Josh Johnson Email & Phone Number

Bend, Oregon, United States

Bend, Oregon

Kihei, Hawaii

A property management company of over 260 short-term condominium vacation rentals.Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department. Ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company’s policies and applicable laws.Responsibilities include interviewing, selection and hiring; training new and existing employees; planning, assigning and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans. Summary of Duties• Weekly owner meetings to discuss ongoing property maintenance, improvements, and possible future renovations.• Receiving, assessing, and prioritizing the degrees of urgency for incoming work orders, requests from renters, cleaners, and inspectors.• Scheduling vendors and enforcing vendor deadlines for all property maintenance and repairs.• Daily unit checks and vendor meetings.• Overseeing staff to maintain communication between vendors, cleaners, and inspectors and ensuring the appropriate property access for all necessary appointments, limiting missed deadlines.• Checking, processing, and approving over 600 invoices a month to ensure accuracy and completion as requested.Accomplishments:• Released a third-party company that was taking 50% of an optional add-on purchase for damage insurance, and implemented a new policy that includes the insurance as a mandatory and automatic fee with every new reservation, earning the company an extra $100,000 in one year.

Bend, Or

• Strategic implementation of marketing concepts through social networks & print media. • Increased our website template sales 153% year over year from 2012.• Oversaw hiring of graphic designers and web developers.• Provided tech support for all computer systems to enable continuous work stability within the office (support included, but isn’t limited to, email accounts, internet systems, programs, and equipment).• In constant contact with customers and vendors to complete design/photography jobs by a deadline.

Bend, Or

Summary of Duties- Providing in-person sales support to customers searching for new and upgradable service agreements.- Consistently and successfully reaching and exceeding sales quota month after month.- Quickly and easily adapting to policy and procedural changes.- Taking on a one-on-one training role to better advance team cohesiveness.- Giving weekly presentations dealing with different phone operating systems for audiences from 15-40 people.R2B responsibilities include:- Helping other employees understand goals while increasing funnel activity to create incremental ads.- Educating staff to operate SFA systems to increase workflow across the sales floor.

Bend, Or

In only five months as Operations Manager at Xtreme Fitness Center:- Membership contract sales increased by $125,000, tripling contract revenue.- Point of sale revenue increased by 300%.- Overall revenue increased by 200% from specific marketing strategies.- General monthly memberships increased by a total of 1000%.Summary of Duties- Supervised sales staff and oversaw concerns of fitness instructors.- Provided tech support and general building maintenance.- Implemented targeted marketing strategies including television and direct mail advertising, marketing to corporate companies, and local print advertising to increase overall gym revenue.

Bend, Or

- Provided assistance to the head pastor in any form needed always being “ready, willing, and available.”- Led, managed, and attended men’s Bible studies and many “typical” church functions such as; Sunday morning services, mid-week services, leadership meetings, prayer nights/meetings, family camps, and church bbq’s etc.- Discipleship was a major part of my desire in which I discipled both older and younger men.- Duties included: overseeing of finances, payroll, organizing of social events, church office management, organize policies and procedures, administration, meeting facilitator and church building supervisor.- From speaking with others and praying, I believer my spiritual gifts to be: Faith, Helps, Administration, Exhortation, Leading, and Teaching.