This role led a cross functional team of Business System Partners, Subject Matter Specialists to deliver and develop processes and solutions that are aligned with the business priorities, as well as ensure overall programs are governed and managed in the business Capex funding envelope.I worked across all levels and was responsible for leading and transforming the engagement with SEO for the entire finance portfolio to ensure business value is generated with little to no impact to business teams. This role also managed and governed business capex programs to ensure programs are delivered on time, in budget and business value is achieved.I set up and managed the approach to understand business issues and recommend strategic solutions and supported the business owners to identify business needs, define requirements, meet their broader business functions and develop business cases supporting the business needs. Another key requirement of this role was to implement and manage a governance framework, including KPI governance and Capex management.

Drive the delivery of strategically aligned initiatives for the Procurement function. Manage the scheduling, resource management, deliverables for the delivery of Procurement group wide initiatives.Ensure the programs are managed with optimal consultation and engagement to impacted stakeholders and ensure change management activities are effective, efficient and fit for purpose.Manage issues and risks in accordance with nbn’s agreed methodologies.Facilitate a continuous improvement mindset within the team and help to evolve the procurement function.Identify business process improvements identifying opportunities for savings and/or operational efficiencies.Keep abreast of industry trends, identifying opportunities where relevant for procurement; e.g. AI (Artificial Intelligence) and RPA (Robotic Process Automation).Maintain effective relationships with key internal and external stakeholders

• Design and endorsement of an organization-wide commercial strategy• Stakeholder engagement and influence of key senior leaders• Coordination of cross-functional stakeholders to champion the strategy• Support for existing in-flight commercial negotiations to ensure long-term strategic alignment• Influence of system and process design to ensure long-term strategic alignment• Capability and organizational structure consultation and planning

• Product Manager for the Scaled Agile Framework for Enterprise delivery train, driving and supporting the Product Owners to deliver outstanding end-to-end ticket of work to payment solutions.• Contract representative to nbn and partners.• Lead a multi-faceted team with competing priorities.• E2E accountability for managing changes within a process.• Combined project delivery and operational priorities.• Understand and talk to success measures with a dependency on analytical skills.• Continuous improvement mindset.• Driving an IT solution where appropriate.• Manage and coordinate the overall performance and financial metrics of the team.• Understanding of relevant financial management regulation and policies within the Procure to Pay value stream.• Accurate and timely payments to nbn’s partners.• Manage Operations & Change for assigned contracts.• Perform Process Ownership role and own process improvement and standardisation initiatives for the team.• Manage relationships (within IT, our offshore processing centre, constructions departments, and our Delivery Partners).• Embracing and encouraging diversity of opinions.• Creating a culture of developing and maintaining effective working relationships.• Develop and build capability, focusing on ensuring effective execution of team accountabilities and driving improvement.• Proactive in identifying unarticulated customer needs and monitoring customer satisfaction.• Role modelling planning and organising best practice; taking responsibility for delivery of outcomes.• Build, maintain and develop financial models and data to provide value adding analysis.• Build and develop more advanced functionality based on clear understanding of customer requirements.

• Lead a team of 12 improvement specialists and two team leads.• Feature owner for the Scaled Agile Framework for Enterprise delivery train.• Effectively building and managing strong relationships with the assurance operations Build and Run teams and key external stakeholders to facilitate collaboration between teams to achieve an optimal solution for the business.• Advocating the continuous improvement and business process excellence philosophy more broadly throughout the assurance operations team through coaching and role modelling.• Recognising performance of direct reports within the Continuous Improvement team and actively mentoring the team to develop talent and provide opportunities for career growth and drive team engagement.• Proactively reviews process performance to identify and implement long-term improvements and efficiencies.• Obtains early visibility of contractual changes as to implement revisions and enhancements to assurance operations processes, tools, systems and workflows in a timely manner and in accordance with stakeholder expectations.• Provides post-deployment support to the operational business whilst maintaining compliance with solution delivery tools, processes and methodologies, including operations staff training and offshore transition support.

• Understanding the complexity of contracts that nbn takes part in.• Understanding business processes in order to identify and analyse process and control gaps.• Product Owner for the Scaled Agile Framework for Enterprise delivery train, driving and supporting the Agile teams to deliver high quality assurance capabilities.• Identifying potential remediation of identified process gaps and driving change into business practices.• Driving delivery of process improvements into both system and workflow processes for assurance operations.• Facilitating implementation activities for improved controls into the broader business.• Driving “deep dive” initiatives and other special investigation projects across various assurance operations.• Implementing new contracts and supporting systems, from initial scoping to strategic and tactical improvement delivery.

• Business process review workshops• Solution design• Level of effort estimations• Customer roadmap construction• Resource and budget management• Communications and presentations to executive, business and technology stakeholders• Salesforce system configuration and functional setup• Release management and system governance• Engage with third party vendors on behalf of clients

• Business process review workshops• Solution design• Pre-sales• Level of effort estimations• Customer roadmap construction• Resource and budget management• Communications and presentations to executive, business and technology stakeholders• Salesforce system configuration and functional setup• Release management and system governance• Engage with third party vendors on behalf of clients

• Project management and governance• Pre-sales• Manage projects teams against POW/SOW’s• Manage key stakeholder relationships and address escalations• Ensure high quality delivery• Prepare management and stakeholder reports• Track and manage project risks and issues• Managing brand reputation with clients

• Business process review workshops• Solution design• Pre-sales• Level of effort estimations• Customer roadmap construction• Resource and budget management• Communications and presentations to executive, business and technology stakeholders• Salesforce system configuration and functional setup• Release management and system governance• Engage with third party vendors on behalf of clients

• Interface design and test• Requirements engineering and analysis• Process mapping of current and future states• Deployment support• Collect and analyse legacy financial data• Maintain and verify integrity of billing streams while validating interfaces• Provide informal training to support and shared services teams• Exception handling in production system• Knowledge transfer to Support Team

• Interface design and test• Requirements engineering and analysis• Deployment support• Collect and analyse legacy financial data• Maintain and verify integrity of billing streams while validating interfaces• User Acceptance Testing support• Exception handling in production ERP system• Knowledge transfer to Support Team• Data extracts from legacy mainframe system

• Creation and execution of test scripts• Defect reporting and retesting• Collect and analyse legacy financial data• Maintain and verify integrity of billing streams while validating interfaces• User Acceptance Testing support• Exception handling in production ERP system• Knowledge transfer to Support Team• Statement verification