Joshua Smith Email & Phone Number

Breckenridge, Colorado, United States

Breckenridge, Colorado, United States

• Lead all aspects of Ski and Snowboard School staff management/development, scheduling, revenue and labor targets, guest service, and safety/reporting
• Manage team of supervisors and all aspects of staff management/development and guest service with a strong focus on safety

Breckenridge, Colorado, United States

• Managed staff and guests through new Covid-19 policies and protocols; Conducted sales of summer and season pass products through GuestConnect

Breckenridge, Colorado, United States

Denver, Colorado, United States

• Handle bookings, staffing, scheduling, building corporate partnerships, and selling charter services
• Special projects: employee manuals, policies and procedures, government authority expansions, marketing
• 12-month Colorado Public Utilities Commission/DORA authority expansion project. Draft Authority, Tariff, and filing for expanded tours, services, locations
• Lead tours throughout downtown Denver; Multiple 5-star TripAdvisor reviews (search reviews for “Josh”)

Breckenridge, Colorado, United States

• Responsible for over $1 million in Ski School “Special Programs” revenue and a $315k budget
• Achieved 6.3% revenue growth year over year with an 11% class average increase resulting in a decrease in labor margin from 33% to 32%
• Schedule and manage 950+ guests/families, supervisors, and 120 front-line staff for specific long-term programs, camps, outreach programs, and other specialty products
• Organize, plan, and execute large-scale events from races, competitions, staff parties, meetings, and trainings

Greater New York City Area

• Managed schedule, budget, projects, and deliverables within given time and cost constraints
• Tasked with evaluating iMentor’s software platform through personal use, informational and user interviews, and testing in order to create recommendations and business requirements on feature reuse, redesign, or.

Greater Denver Area

• Built and developed the mentor2.0 program, a first of it’s kind mentoring program in Colorado
• Hired, trained, and supervised a team of 4-5 Program Coordinators, each responsible for 50-75 volunteer mentor/mentee pairs
• Helped secure Bank of America's 2015 Neighborhood Builders Grant ($200k unrestricted funding) and named a "Bank of America Emerging Leader" to participate in BoA's executive leadership training
• Plan and facilitate multiple large scale events (200+ participants), oversee all logistics and manage event budgets
• Participate in large speaking and recruitment opportunities with corporate partners (20-300 people)

Greater Denver Area

• Spearheaded staff social activities and our first agency career webpage
• Supervise and provide case management support for approx. 70 mentor/mentee relationships
• Interview children and families, complete assessments, references, and the enrollment process while maintaining a focus on child safety

Hokkaido, Japan

• Selected for VIP family for four weeks of private instruction and guide work; Became family’s private instructor; Flown out to Japan in winter ‘14, ‘15, and ‘17 for 3-week private guiding/coaching contract

Hokkaido, Japan

• Managed a hotel reservation, customer relationship system, and guest internal and external bookings in the hotel’s opening season.
• Spearheaded and authored procedures and manuals concerning numerous tasks for future English speaking staff.

Olympic Valley, CA

• Completed PSIA Level I, Children’s Specialist Level I, and Freestyle Level II certifications.
• Taught private and group lessons to children aged 4 to 12. Became go-to for private lessons with special needs children.

Roslyn, NY

• Tutored children and adults one-on-one, mostly with learning disabilities, helping to develop sensory-cognitive functions necessary for accurate reading, spelling, and comprehension skills.

Phnom Penh, Cambodia

• Taught intermediate and advanced English classes focusing on writing for academic purposes.
• Developed lesson plans, classwork/homework, exams and grading criteria.

Garden City, NY

• Prepared payroll cost and balance spreadsheets to calculate future HR budget projections.
• Independently revised and improved MS Excel spreadsheets to allow for easier analysis by the Human Resource Director.