Josh Lipsky Email & Phone Number

United States

Hamilton, Nj

As a Delivery Consultant, I support all phases of product implementation. This includes analyzing and documenting customer business requirements, and configuring and installing software at client sites.

Hamilton, New Jersey

Hamilton, New Jersey

Maintains the corporate electronic document management system (EDMS) by:•Managing the departments, roles, and training courses setup and maintenance•Creating and maintaining user accounts•Ensuring the proper routing of documents for approval and training•Ensuring continuity among corporate and divisional work teams by documenting and communicating actions, irregularities and continuing needs•Uploading company procedures and policies to EDMS, routing for approval and training •Contributing to the design and implementation of overall corporate documentation standards, numbering conventions, and templates•Collaborating with different departments and levels of management within the organization to gain consensus on procedural documentation•Assessing the impact of emerging technology and system upgrades•Develop and execute system implementation plans to permit integrations of users and documentation for company mergers•Providing reports from EDMS in support of audits Developing and maintaining employee training matrix: •Coordinate review of documents for purposes of retirement/archiving to maintain traceability•Assigning approved documents for training based on job function and curriculumProvides global end-user support both remotely and in-person by: •Providing training and guidance to staff regarding the use of the system •Conducting associate, sub-admin and end-user training•Evaluating and providing recommendations to improve end-user experience of EDMSCoordinating the development, implementation and maintenance of: •Dept procedures, Work Instructions, training materials Provides team leadership and support to employees by:•Coaching staff; providing assistance to others when challenges arise.•Providing input into the career development and performance management of the EDMS Administrators.•Training staff on departmental process and procedure methods•Assisting staff with problem solving and troubleshooting ideas

- Serve as System Administrator for EDMS system (Master Control)- Develop curriculum containing SOPs, instructor-lead, and competency-based trainings.- Assign courses, classes, standard operating procedures, documents and other training items in electronic database to appropriate users.- Train new users/instructors on electronic training database.- Train new hires about pharmaceutical industry, GCP/ICH E6, 21 CFR Part 11, HIPAA- Maintain electronic training database for company compliance.- Integrating company Standard Operating Procedures and other training materials from DCM and ComplianceWire to Master Control.- Coordinate workflows of SOPs from draft state to effective state.- Develop and deliver company-wide technical, leadership, and other kinds of business skills trainings.- Administrator of company Change Request (CR) eRoom.

- Managed the Web-based Training Department- Travelled to United Kingdom to train employees- Developed web-based courses in Flash- Coordinated with subject matter experts (SME), voice-over talent, editors, and computer programmers on a daily basis to ensure content quality- Consistently published courses under strict deadlines- Provided clients with current reports regarding their company's usage of product- Cooperatively worked and strategized with Marketing and Sales teams to increase revenue and build client database- Provided customer service to domestic and international users

- Conducted photo research for pupil edition science textbooks- Managed communication between photographers, artists and editorial- Participated in concept meetings, selecting images and page layout- Performed proofreading and copyediting- Maintained art database