Josh Mcgowan Email & Phone Number

London Area, United Kingdom

Partner with clients to achieve the long-term deal value for their inorganic growth strategy. Accomplished through designing tailored workshops, producing clear integration plans, ensuring proper governance and identifying and addressing the risks inherent in these deals.

Coventry, England, United Kingdom

Atlanta Metropolitan Area

Greater Atlanta Area

Designing and implementing strategic solutions with executive teams on identifying the core goals for their organization and implementing innovative processes, tools, and metrics to accomplish their goals.• Designed and launched an innovative, affordable, and collaborative consulting product for SMB’s and Non-Profit Organizations to produce a clear picture of current state and establishing a clear strategic vision.• Consulted with executive team to assess the business plan, clarify strategic objectives, and establish metrics to track implementation of those objectives and their effect to bottom line.

Alpharetta, Ga

Safe Systems provides technology, security and compliance services for community Financial Institutions across the United States.• Streamlined processes for 3 team leads and 47 team members to meet 99% of committed SLA’s and 4.8 out of 5 customer satisfaction while scaling to the largest customer size in company history.• Led a team of engineers to design and implement a new automated system for updating Windows 10 devices across 18,000 endpoints, first known automated solution of its kind in industry.• Implemented an agile project management solution, reduced turn time on application implementation projects by 50% while maintaining industry leading customer satisfaction scores.

• In my tenure with NSN the organization grew by over 150%. • Interfaced with small business owners to design, implement, and maintain technical solutions for their organizations.• Provided technical services to our 30+ small business clients, including server, networking, and desktop support the platforms included, but were not limited to Active Directory, multiple file share platforms, local Exchange and Office 365.• Developed processes to ensure first contact on every ticket and resolution of tickets to meet 98% of SLA’s.

Tulsa, Oklahoma Area

NBI Services recruited me out of college and consistently promoted me within the organization with projects across multiple NBI subsidiary companies. I worked in various roles resolving operational, personnel, and technical issues.• Led a Managed Services organization from 30% net loss to 30% profitability by revamping team processes, goals, and client engagement.• Launched a new cross functional application for a crude hauling company’s driving, scheduling, billing, and finance teams, application is still used and increased efficiency of each load by 5%.• Identified loss of 50% of product from a recently purchased gas gathering system and worked with financial and field operations staff to reduce loss of product by 30%.