As a title professional for almost 20 years, I have seen and experienced many different things. As part of this unique perspective, I have been a part of the entire process from opening orders to issuing policies. I have worked in Relocation Title offices that work not just in Texas but all across the country and Puerto Rico. Having knowledge of the differences in the process that each state offers has given me a window into how some Lenders and Underwriters do business. I have also been a Title Examiner as well. This work experience has given me the understanding of what can happen with those that are having financial difficulties and how to solve them both prior to and after the foreclosure has been completed. And now that that I am working in the Retail Title side of the business, I know that this is even more a customer service business. I excel in the customer service side of this industry. Customers that I work with know that I will tell them the truth and work hard to make the experience a positive and smooth. I have always done my best to treat every person with whom I come in to contact, with honesty and integrity. Those characteristics, along with the hard work and dedication have always been a hallmark of my work ethic. If nothing else, I strive to treat everyone as I would like to be treated, even when that course of action is not the easiest one available.