Josh Cook Email & Phone Number

Clackamas, Oregon, United States

Beaverton, Oregon, United States

Clackamas, Oregon

• Remote and onsite troubleshooting support; engage vendors and customers. Able to explain technical details to customers.
• Onsite PBX system installations, premise and Cloud based. Skillfully integrate legacy equipment with advanced technology.
• Recommend and implement network design that provide more efficient network resource usage for entire user base.
• Design, test, implement voice solutions for a broad industry range: medical, legal, automobile, support, non-profit, financial.
• Led development of Cloud PBX; created installation and implementation standards to exceed the expectations of customers.
• Meticulously triage trouble ticket log; address high priority incidents immediately while providing top-notch support for all.

Lockheed Martin SSC Waterton Campus, Littleton, CO

• Provided 24x7 voice/network support for Lockheed Martin SSC nationwide campuses via phone/email/automated ticketing.
• Troubleshot and monitored communication/network outages; notified appropriate agencies/management for support.
• Configured, maintained, deployed, and troubleshot: Cisco IOS, Extreme XOS, Bay, Netgear switches, routers and wireless access points, Adtran, Sonet, Liebert, APC, ONEAC; AVST voicemail certified technician. Meticulous.
• Programmed voice/fax/data lines from customer request forms; coordinated installation with techs, users, and contractors.
• Integral part of voicemail/UM installation, pilot group testing, and cutover from Octel Aria to AVST CallXpress(CX) for 5500+ users; coordinated major team upgrade from CX version 8.0 to 8.2. Supported Nortel.
• Administered Shoretel VoIP phone system; led upgrade from Shoretel 10.1 to 11.2; consolidated system from 2 sites to 1.

Denver, Colorado

• Traveling tech responsible for install/troubleshooting of hardware/software at Regional and US DoD PSAP deployment sites.
• Delivered exceptional nationwide onsite experience to customers resulting in rapid, successful implementation and cutover.
• Staged and configured site platform designs. Able to interpret CO, ALI, CPE, CAD, VLR in a NG 9-1-1 environment.
• Customized customer implementations; developed migration recommendations ensuring high level customer satisfaction.
• Technical resource; resolved user problems related to software and equipment. Mentored TSS Level I staff and trainees.

• Maintained Nortel SL-100/DMS-100 PBX systems, Cisco CallManager, voicemail platforms, and data circuits.
• Monitored performance of systems and T1/T3 circuits; analyzed results to implement preventative and corrective actions.
• Repaired voice system and data equipment circuits utilizing specialized switch-based maintenance tools and test equipment.
• Respected crew leader; excelled in training new crew members to become top-level crew leaders. Upheld high standards.
• Planned, scheduled, and implemented installation and maintenance functions associated with voice/data systems.
• Decorated technician and Airman; completed Baghdad deployment in support of Operation Iraqi Freedom (2007-2008).

Ba, Communication

Associate’S Degree, Electronic Systems Technology