▪ Procurement: Cultivated and retained key relationships with cross-functional internal and external teams including vendors, suppliers, managers, graphic artists, and 3rd party outsourcing partners to build an ecosystem of innovation and trust. Thus, enabling accurate spending through all departments. Oversaw all raw materials, software, services, and products that directly support the production of our customers projects. Working closely with the Coupa Procurement Management Software▪ Marketing and Advertising: Implemented first-generation marketing to gather and respond to consumer research data. This helped provide actionable insights in working with various online markets (Facebook, Instagram, Google AdWords, LinkedIn, website advertising) and radio/media channels to optimize campaigns for diverse audiences and major brands.▪ Stakeholder Communication: Selected to sit in boardrooms with high-profile clients to brain storm and produce modern and innovative ideas and concepts for new print and branded projects. Supplying expert input to make sure the proper materials and finishings are being done to guarantee the final product is perfect.▪ CRM Implementation: Helped build a custom CRM software specifically for the print industry. This software allowed the sales team to track all new and existing customers with detailed notes. This was aligned with sending out weekly MailChimp newsletters to customers to keep them engaged in the company.▪ Directing Employee Activity: Recruited and managed teams of both direct and contract team members while overseeing scheduling, payroll, and problem resolution coming from every department. Dealings with front office, production, graphic design & A/R and A/P.▪ Estimations & Negotiations: Subject Matter Expert in unit and machine costs. Point of contact to discuss complex contracts and participate in bidding wars to meet and exceed client expectations.

In charge of bringing in new vibrant accounts as well as maintaining existing accounts. Overseeing a sales team of 5 and holding weekly sales meetings. Generating sales forecasts and estimating each salesperson's goal for the quarter.▪ CRM Implementation: Helped build custom CRM software specifically for the print industry. This software allowed the sales team to track all new and existing customers with detailed notes. This was aligned with sending out weekly MailChimp newsletters to customers to keep them engaged in the company.▪ Sales Force Incentives: By integrating fun yet competitive games for the sales team, this allowed each sales employee more of an incentive to reach or beat their account/revenue goal for each quarter.▪ Sales Training: Started an onboarding process for new hires so they can get acclimated to the company environment. This would be broken down into a one week walk through of our CRM software, two weeks on our abilities and capabilities and another week on how to sell to our customers. Each potential customer’s needs are different, and they desire a distinct set of services/products.▪ Sales Projections: Forecasting our sales for each new year and keeping track of the amount of sales being brought in from existing customers and new customers. Total new sales totaling $1 million +.▪ Networking: Had the company join numerous networking groups to expand our brand. This helped us get face to face with local business owners across Long Island. Since joining each group, our printing chair at these meetings brings in a total revenue of $40,000 each year.

Implemented first-generation marketing to gather and respond to consumer research data. This helped provide actionable insights in working with various online markets (Facebook, Instagram, Google AdWords, LinkedIn, website advertising) and radio/media channels to optimize campaigns for diverse audiences and major brands.

Integral in the entire production process from conception to execution – working with clients and staff to review files, ensure accurate specs, send proofs, attain approval, order materials, and ensure timely and quality execution of products. Mentored and coached Associates on office management processes, problem determination, corporate policies, and best practices.- Logistics/Inventory Control: Overseeing the shipments and deliveries of every project. Coordinate with vendors of paper, machine supplies, office items, and project materials – on when it’s being delivered. Works with outside trucking companies on quoting, pricing and shipment schedules. - Damage Control: Rigorously adhered to the operational standards for meeting, reporting, monitoring, and troubleshooting of production issues. Consistently tracked issues and ensured reimbursements and high-quality reprints for clients - delivered in under three business days (typically 5-7 business days). - Customer Service: Executed account planning, upselling, and cross-selling to support and drive national business development for a diverse line of printing products.