Josh Dennison Email & Phone Number

Beverly Hills, California, US

• Developed a product strategy for a seed stage start up operating in the creator economy space. The product strategy outlined a vision and roadmap for innovating hiring in the creator economy to connect creators with.
• Conducted user interviews to understand the unique problems of hiring in the creator economy and why existing solutions did not meet their needs.
• Created a strategy for revenue streams and when to introduce them along the product development journey.

During my sabbatical I took the opportunity to travel through Europe and the US, including national parks, and dive into hobbies I'd wanted to catch up on including writing, drawing, learning video game development in Unity, and creating a board game.

Chicago, Illinois, US

• Led user research interviews to identify pain points and product opportunities to enable users of our platform to gain insights from their data.
• Collaborated with engineering and data science teams to develop an alpha implementation of talent matching algorithm with user feedback features to understand opportunities for improvement of algorithm.
• Overhauled onboarding experience to better prepare users for what they can expect as a user on the platform.
• Monitored new onboarding flows metrics to gauge performance and potential user drop off points.
• Empowered engineering partners to own 15% of sprint commitment to encourage best practices.

Chicago, Illinois, US

• Managed multiple client relationships, workstreams, and development teams, balancing new requests, bug fixes, and internal product feature enhancements
• Led the effort to turn a custom-built client application into a configurable SaaS product capable of supporting multiple tenants.
• Coordinated cross team architecture designs to drive the merging of all applications onto one company platform.
• Partnered with UX to design and standup new customer portal product initiative alongside existing workflows.
• Developed cross team procedures to ensure all teams were aware of changes to shared services well before a breaking change would be introduced.
• Coordinated with sales team to prepare and give product demos to prospective clients.

Chicago, IL, US

• Maintains product roadmap encompassing requests gathered from a wide range of stakeholders including accounting, customer support, fulfillment, broker management, and fraud.
• Leading COVID-19 response to support call center and accounting stakeholders with development of tools to handle rapid changes to traditional business processes.
• Driving integration with B2B ticket selling platform which was recently acquired.
• Designed and led implementation of an overhaul of internal paid search automated bidding models, managing multi-million-dollar advertising spend, to de-risk company from search engine API changes.
• Lead customer interviews of ticket brokers to understand opportunities for improving Vivid Seats listing and fulfillment API offerings.
• Managed development team in refactor and release of ticket listing intake system which managed more than 90% of active site inventory. This was the tech teams first significant win in breaking apart our legacy monolith.

Chicago, Illinois, US

• Manage relationship with stakeholders, sales team, client service teams, and regulatory organizations to stand up a new Retiree SaaS Exchange which now manages retiree healthcare benefits for over 50,000 lives.
• Build and maintain an Agile Product Roadmap, determining development and QA resource allocations, achieving release deadlines with minimal defects.
• Responsible for standing up and implementing user mailing initiative integrating with vendor responsible for over 100K physical mailings per year.
• Design, propose, and deliver upon user experience efficiencies to reduce user error and drive Client Services success
• Worked with diverse product team to guarantee success of multiple product lines all supported on the shared bswift configurable system.
• Point of contact for training new product support and product implementation team members.

• Joined a small civic tech start up funded by angel investor with ambitions to increase communications with congressmen and their constituents
• Gathered and interpreted requirements for stakeholders to inform the design and prioritization of platform functionality
• Organized and led agile sprints with development team to meet deadlines.
• Drove technical and operational strategy for engaging voters and political organizations
• Led research and data analytics efforts to determine best allocation of limited manpower and financial resources. Primary research focused on voter turnout and engagement and what has been successful and non-successful.
• Drove social media strategy

Seattle, Washington, US

• Client- Large Property and Casualty Insurance (October 2014- August 2015): Joining at the start of the project, was responsible for documenting how the new system will integrate with the new implementation. Lead.
• Client- World’s Largest Dental and Oral Surgeons Insurance Provider (April 2014- October 2014): Joined a project late in its timeline, during development and testing. Responsible for deploying and resolving defects for.
• Avanade Ignition Boot Camp (March 2014-April 2014): Participated in training program which was a one month simulation of working on a real consulting project. Placed in a team of 3 other new hires, was required to host.

West Lafayette, IN, US

Help freshmen engineering students learn important tools to being successful in both engineering school and their careers. I grade assignments and help the professor and graduate teaching assistant as needed.

New York, NY, US

Developed technical functional requirement documents and led implementation of new features for the 2014 application development cycle for internal treasury applications.Performed gap analysis on existing functional requirement documents for multiple internal applications.Collaborated with technical, UI designers, business, and quality assurance teams.Lead.

Amsterdam, North Holland, NL

Aided in developing mobile phone app strategy for Microsoft Inner Circle Dynamics AX Value Added Reseller to increase brand recognition and provide value to sales representatives in the field. Developed the Windows Phone 8 mobile applications alongside company’s head of marketing.

Responsible for developing research protocols, analyzing data and writing formal research reports focusing on how to encourage and stimulate innovation in engineering students.

Chicago, IL, US

Search Engine Optimization Support for Marcel Media. Use online tools to gather and interpret data about companies and their competitors ranking on search engines as well as keyword optimization on clients web pages.

Manage and coordinate robotics teams to ensure that all runs smoothly.; Drafted wind turbines, Modified previous turbine designs, collaborated on a team to increase efficiency.

Established web presence, product consulting, technical document review, and marketing consulting

B.S, Software Engineering Management

Education record