● Maintained machine learning (ML) documentation using Linux, Vim, CLI Git, regex, MadCap Flare, and VS Code, enabling data scientists and developers to develop and run models.● Created documentation to train a generative AI chatbot.● Edited Azure Java documentation by enforcing Microsoft style guides, which improved SEO and ensured consistency in metadata, terminology, tone, formatting, and other stylistic elements.● Designed, implemented, and oversaw documentation workflow that allowed for rapid integration of contributions to knowledge base, transitioning team from Google Docs to an XHTML GitHub workflow. This involved administering GitHub repos, designing templates for MadCap Flare, mentoring junior technical writers, and reviewing pull requests.● Trained PMs and team members in using Linux, Git/GitHub, XHTML, VS Code, and MadCap Flare, enabling them to efficiently contribute to knowledge base. I also created a Confluence space, enabling team members to capture and share knowledge.● Used Linux pipes and bash scripts (with awk) to perform complex search operations, and vim macros to automate file editing.

● Produced Markdown documentation for developers and customers of ML applications.● Improved usability of documentation by modifying templates and implementing a process that allowed a more hands-on user experience.● Edited and formatted release notes, and authored articles on Linux and Git.● Documented APIs in Swagger, and tested them using Postman.

● Documented both COTS and custom anti-malware products, including coordinating updates to print and online help documentation with developers, QA, and Japanese documentation team.● Owned 400-page manual detailing deployment, configuration, and maintenance of the enterprise product. Also owned the online help for the consumer COTS product.● Responded to customers inquiries, providing clarifications on software operation.● Increased usability of product by creating video tutorials.● Documented APIs using Swagger.

● Standardized documents using Word templates I developed, including creating and using VBA macros to expedite document creation and editing.● Rewrote job aids and user guides to be more readable, as well as built using standard styling techniques, requiring less maintenance.● Created online help system accessible to millions of users, fostering adoption and retention of product.● Edited and standardized SOPs, and created Visio network diagrams.● Trained colleagues in advanced editing techniques.

● Designed and created numerous online help systems using Madcap Flare, which also allowed for generation of several versions of manuals from just one source.● Created Word macros in VBA to automate repetitive tasks.● Edited network diagrams; created cross-functional flowcharts; authored release notes; and edited documents for clarity, grammar, and stylistic consistency.● Trained customers in using agency software.