Josh G. Email & Phone Number

Falls Church, VA, US

• Maintained machine learning (ML) documentation using Linux, Vim, CLI Git, regex, MadCap Flare, and VS Code, enabling data scientists and developers to develop and run models.
• Created documentation to train a generative AI chatbot.
• Edited Azure Java documentation by enforcing Microsoft style guides, which improved SEO and ensured consistency in metadata, terminology, tone, formatting, and other stylistic elements.
• Designed, implemented, and oversaw documentation workflow that allowed for rapid integration of contributions to knowledge base, transitioning team from Google Docs to an XHTML GitHub workflow. This involved.
• Trained PMs and team members in using Linux, Git/GitHub, XHTML, VS Code, and MadCap Flare, enabling them to efficiently contribute to knowledge base. I also created a Confluence space, enabling team members to capture.
• Used Linux pipes and bash scripts (with awk) to perform complex search operations, and vim macros to automate file editing.

Redwood City, California, US

• Produced Markdown documentation for developers and customers of ML applications.
• Improved usability of documentation by modifying templates and implementing a process that allowed a more hands-on user experience.
• Edited and formatted release notes, and authored articles on Linux and Git.
• Documented APIs in Swagger, and tested them using Postman.

Chantilly, VA, US

• Documented both COTS and custom anti-malware products, including coordinating updates to print and online help documentation with developers, QA, and Japanese documentation team.
• Owned 400-page manual detailing deployment, configuration, and maintenance of the enterprise product. Also owned the online help for the consumer COTS product.
• Responded to customers inquiries, providing clarifications on software operation.
• Increased usability of product by creating video tutorials.
• Documented APIs using Swagger.

• Standardized documents using Word templates I developed, including creating and using VBA macros to expedite document creation and editing.
• Rewrote job aids and user guides to be more readable, as well as built using standard styling techniques, requiring less maintenance.
• Created online help system accessible to millions of users, fostering adoption and retention of product.
• Edited and standardized SOPs, and created Visio network diagrams.
• Trained colleagues in advanced editing techniques.

Bethesda, MD, US

• Designed and created numerous online help systems using Madcap Flare, which also allowed for generation of several versions of manuals from just one source.
• Created Word macros in VBA to automate repetitive tasks.
• Edited network diagrams; created cross-functional flowcharts; authored release notes; and edited documents for clarity, grammar, and stylistic consistency.
• Trained customers in using agency software.

Master Of Science (M.S.), Electrical Engineering (Electrophysics)

Bachelor Of Arts (B.A.), Mathematics