Proud Owner and Managing Director for Grand Welcome of Franklin, TN. Come see the Grand Welcome difference where we are dedicated to helping vacation rental owners optimize their properties’ overall performance while providing superior service to their guests. As a full-service management company, we lean heavily towards our vacation rental owners having a mentality of low-effort, high-reward. We handle everything from marketing and bookings to cleaning and maintenance, allowing our owners peace of mind and the ability to focus on other areas of their personal life.If you are a vacation rental owner in search of a trusted property manager and partner, I invite you to contact us to learn more about what we offer. The journey ahead is full of promise, and I can’t wait to be a part of it!Independently owned and operated Franchise of Grand Welcome LLC

- Spearheading strategic real estate and company investment initiatives for sustainable growth- Managing a portfolio of real estate assets- Proven expertise in property acquisition and asset management- Achieving consistent and competitive returns through astute investment decisions- Executing comprehensive property analysis and due diligenceOpen to networking and exploring opportunities in the real estate investment sector. Let's connect! 👋

The ONLY nationwide company specializing in creative and traditional finance transactions.

The future of real estate- Leverage cutting-edge technology to follow up, underwrite, finance, and close- AI-Powered Outreach

- In-Market Product Owner for Service Connect Portfolio- Identified and proactively pursued new and enhanced products to continuously improve upon the in-market service experience- Developed service connect product roadmaps and go-to market strategies while ensuring stakeholder priority alignment through extensive consensus building and comprehensive market research- Managed and prioritized requirements with technical, business and sales teams throughout rapid product development

• Lead Kansas City Region quality investigations across 75 dealerships, 8 Field Technical Specialists [FTS], 6 states and provide next level support after field staff capabilities have been exhausted• Continuously build and maintain positive relationships with dealers through regular visits and service department consultations• Persuade dealers to adopt customer retention and satisfaction activities requested by TMNA HQ• Drive TMNA HQ Quality Division initiatives with Toyota Kansas City Region office management, field teams and dealers• 2020CY Led User Acceptance Testing [UAT] with nationwide user field group for Toyota Quality Communication Network [TQCN] mobile application. Supported daily feedback and prioritization meetings with IT group during UAT driving countermeasure direction and implementation for identified concerns• Development and launch of multiple modernized solutions to reduce administrative burden by leveraging the Microsoft Power Platform: - Travel documentation / approval system [2020] – 500+ users [System recognized by Microsoft and featured in Microsoft 2020 Ignite Business Applications Summit] - Field Product Engineer Request tracking and reporting system [2021] – 300+ users• [Program Lead 2021 - current] National Quality Champion Recognition Program

• Identified trending powertrain quality concerns for hybrid and FWD drivetrain components for Toyota/Lexus line-up. Led investigations of said concerns determining root cause while driving quality resolution timelines to ensure timely countermeasures for our Toyota/Lexus customers• Co-led successful development, integration and training of a cross-functional company compliance reporting process for EPA/CARB quality reporting• Rated as a top trainer in new team member training program for emissions reporting process [2017/2018]• Mentored co-op students and trainees during their term through projects

Quality Trainee in 2 departments:- Customer Quality Services[CQS] - Body and Powertrain Groups [06/2015 - 01/2016]• Investigated base vehicle product quality concerns through the use of CQS analysis tools and in-depth component evaluations• Utilized gathered data to develop Market Impact Summaries (MIS) depicting NA market trends and customer impact to effectively communicate base body quality concerns to design and manufacturing- Product Quality & Service Support [PQ&SS] - Planning & Administration Group [01/2015 - 06/2015]• Coordinated PQ&SS fleet assignments, scheduling and individual project needs internal to PQ&SS and externally within TMS sales and marketing departments• Reduced PQ&SS vehicle buyback fleet by 62% through effectively communicating urgency of buyback report to executive management and working closely with Customer Quality Service groups resulting in over $400,000 in recovered costs to PQ&SS

• [Full line Expert Certified Technician] Met with customers to determine areas of concern on their vehicle(s), diagnosed/repaired necessary items, and addressed needed maintenance. • Worked with sales department to understand volume of incoming used vehicles, inventory vehicles to be brought up to TCUV (Toyota Certified Used Vehicle) standards and desired factory/aftermarket accessories installs

• Aided Ford dealership service technicians in troubleshooting difficult to diagnose vehicle concerns via phone call and online hotline assistance request form• Assisted Ford dealership service managers and service writers on basic product knowledge requests• Collaborated with factory Subject Matter Experts to efficiently address multiple concerns in a timely manner