Josh Smith Email & Phone Number

Texas, United States

As the Founder and CEO of ROC Financial Group, Josh spearheads a dynamic team dedicated to empowering clients with innovative financial strategies and comprehensive wellness solutions. With a strong focus on education and personalized service, Josh has established ROC Financial Group as a trusted partner for individuals, families, and businesses seeking to optimize their financial security and overall well-being.In the realm of life insurance, the team at ROC Financial Group is a passionate advocate for leveraging whole life insurance as a powerful wealth creation and retirement income vehicle. Through insightful seminars and consultations, [he/she] educates clients on the tax benefits and collateralization opportunities that whole life insurance provides, enabling them to accumulate and access funds tax-efficiently.Recognizing the escalating costs of traditional health insurance, Josh has pioneered ROC Financial Group's healthcare division, offering Impact Health Sharing. This cost-effective alternative provides comprehensive coverage, including dental, vision, and free telehealth services. This innovative solution empowers individuals, families, and small businesses to access quality healthcare while realizing substantial savings on premiums.Moreover, ROC Financial Group is at the forefront of preventative wellness initiatives through the Capstone Plus Program. This groundbreaking program enables employers to provide their employees with valuable benefits, including free unlimited telehealth, pharmacy discounts, and access to various health programs. It simultaneously reduces employer FICA taxes and increases employee take-home pay – a true win-win solution.With a steadfast commitment to excellence and a deep understanding of the financial and wellness landscapes, Josh continues to drive ROC Financial Group's mission of empowering clients to achieve their financial goals and maintain optimal health.

Newport News, Va

Responsible for facilitating enterprise level process improvements across the organization supporting Ferguson Enterprise's Unified Communications, Contact Center, and Inside Sales Centers projects. •Shape Ferguson’s Inside Sales Center strategy by constructing business process models depicting high level overviews, which will be supported by technology•Work with customer support teams to gain first-hand knowledge of their day-to-day operations and incorporate knowledge into contact center workflow, process and systems improvements.•Define high level service requirements for Ferguson Inside Sales Centers•Understand existing business processes and drive improvement through process enhancement, technology, etc

Newport News, Va

Responsible for facilitating enterprise level process improvements across the organization supporting Ferguson Enterprise's Unified Communications, Contact Center, and Inside Sales Centers projects. •Shape Ferguson’s Inside Sales Center strategy by constructing business process models depicting high level overviews, which will be supported by technology•Work with customer support teams to gain first-hand knowledge of their day-to-day operations and incorporate knowledge into contact center workflow, process and systems improvements.•Define high level service requirements for Ferguson Inside Sales Centers•Understand existing business processes and drive improvement through process enhancement, technology, etc

Richmond, Va

*Our job is to make you look good, and we're really good at our jobs*Focused on working with businesses, events, organizations, and non-profits to exponentially grow their brand through the highly visual, and 'sticky' medium of custom apparel*Provide a variety of services including traditional screen printing, direct to garment printing, pad printing, and embroidery

Richmond, Virginia Area

Lead a team of 7 (Associates and Managers) focused on the management of contact center governance, prioritization of Contact Center Channels investments, and driving strategic alignment• Led the implementation of PlanView Enterprise, a Portfolio Management tool for the Card Operations organization. Focus was on reducing friction within the work delivery process, operational capacity managements, and creating visibility to Sr. Leadership to work being executed• Managed the Technology Investment Roadmap process for Contact Center Channels, focused specifically on driving business value within the Telephony and Desktop value-streams• Drove prioritization and execution of technology investments including transitioning from a 'Man-In'​ to 'Auto-In'​ (~2M Annually) and implementing Chat within the escalations team (~1M Annually)• Drove over $100M in cost savings throughout 2014 through engagement with the Sr. Leadership team, focusing on resource management and 'investing to save'

Tigard, Or

Lead a team of 4 (Associate and Managers) that were focused on engaging customers in the communication channel of their preference. Primary channels included direct mail, email, sms messaging, and online.• Developed and managed a $120M (Annual) collections program leveraging creative direct mail strategies to drive incremental payments• Implemented 'Letters to Email'​ program, converting paper letters to email, reducing costs by ~2M annually• Implemented 'Bill Pay Assist', an online, vendor hosted collections website driving $10M in annualized charge-off avoidance• Implemented Debit Card Payments, initially for Collections, expanding into Servicing, increasing customer satisfaction and driving incremental payments

Castle Rock, Washington

*A promotional company focused on helping organizations promote their brand within their local community*Provided a variety of branded merchandise including shirts, hats, hoodies, pens, umbrellas, frisbees, etc.*Was chosen as the official branded merchandise provided for the 2009 General Assembly of the Church of the Nazarene, an event attended by over 20,000 Nazarenes.

Tigard, Or

Developed and implemented the Operations Desk concept within the Contact Center Channels organization. Scope of responsibility included creating and managing a team of 7 Operations Desk Analysts, creating and implementing strategic initiatives, conducting business needs analysis with clients and acting as a business are subject matter expert.• Established an Operations Desk consisting of a specialized team of seven agents who were responsible for managing the intraday operations of a 500 seat call center• implemented eWorkforce Management for Customer Care, providing both scheduling and forecasting for the Center• Heavily involved in the design and testing phases of VRU development from the Operations perspective

Bachelor Of Science (B.S.), Business, Management, Marketing, And Related Support Services

Business Administration