Josh Snow work email
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Josh Snow personal email
I'm an experienced Customer Success leader with more than 10 years in customer success and client consulting roles. I’ve led, built, and scaled global support/success teams and created support, CS, and implementation programs from scratch.I am an avid people person and am at my best helping others develop and improve their skills. I am passionate about progression and constantly seek it for myself and all those around me. This passion has propelled me through a successful career in helping people and businesses better themselves.I love to dig into customer problems and solve them with technology and consultative strategy.I have enjoyed wearing many different hats throughout my career including, Customer Success/Consulting, product management, tech sales, web design, marketing, and strategy.
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Managing Director, Strategic AccountsMx Feb 2024 - PresentLehi, Utah, Us -
Strategic Accounts - Financial InstitutionsMx Jan 2020 - Feb 2024Lehi, Utah, UsKey account enterprise consultant – managed some of MX’s top 5 ARR clients• Managed a book of business up to $8 MM ARR• Built relationships with c-level executives at some of North Americas largest financialinstitutions• Drove all post-sale initiatives and leveraged cross team relationships with Delivery,Product, Engineering, InfoSec, Marketing, Support – to ensure overachieving execution onclient contracts and SOWs• Utilized customer feedback and business initiatives to help shape the vision and directionof the product• Leveraged relationships and experiences with clients to produce ROI case studies and usecases
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Vice President, Customer SuccessSavi Solutions Jul 2018 - Dec 2019Woods Cross, Utah, Us• Executive leader responsible for customer experience and product initiatives/roadmap• Created customer success and implementation programs from scratch• Utilized customer feedback and business initiatives to shape the vision and direction ofthe product• Developed a customer-centric team that lead to 100% pilot conversion and less than 1%annual ARR churn• Drove customer adoption and experience through the companies journey from premarket to 1.2 million ARR -
Senior Manager Of Operations And Customer Success — Renren/Chime/GeopharmChime Technologies Inc Aug 2017 - Jul 2018Phoenix, Arizona, UsSenior-most US Customer Experience leader for all of RenRen’s US holdingsReduced churn from 12% monthly to under 2% monthlyResponsible for strategizing and leading the teams that carry out all post-sale initiativesDesigned and launched the Customer Success Program from onboarding through implementation and expansionLed the transition of customers to a new product as the result of a mergerLeveraged a global support structure leading teams in multiple states and countries to scale a cost-effective support/CS organization of more than 30 team members -
Enterprise Customer Success ManagerChime Technologies Inc May 2017 - Aug 2017Phoenix, Arizona, UsWorked with and consulted Chime’s largest customers to ensure strategic product implementation & usage, customer satisfaction, retention, and contract expansionBuilt relationships with C-level executive customers to customize product usage strategyCreated customer onboarding and nurturing processes and workflowsBuilt onboarding, customer expansion, and nurturing programs and rolled them out to the broader team
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Web Designer / Website AdministratorThe3Bshop.Com Jul 2016 - Jul 2018Web Designer / Website Administratorhttps://the3bshop.com/We opened our movement shop, "The 3B Shop" in conjunction with the 3B Yoga studio as an avenue to provide our yogi's and other local athletes with the most functional and best technical apparel available.
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Client Success ManagerNuvi Apr 2016 - May 2017Lehi, Ut, UsBuilt meaningful relationships with clients and converted them into NUVI expertsManaged a portfolio of 75 - 100 midsize to enterprise client accounts and consulted clients in their journey to increase platform use and better the quality of social marketing through their adoption of NUVIDeveloped and launched a highly successful professional development program for NUVI employeesBuilt relationships with clients in order to understand clients’ social challenges and industry trends and consulted on how NUVI could help them achieve their objectivesStrategized and consulted with clients on how to grow their social presenceEstablished success plans that clarify client goals and enable them to measure their progressEscalated critical client concerns internally and mobilize resources to resolve issuesConducted regular business reviews to celebrate positive outcomes and identify opportunities for growth -
Executive Account Manager, Chinese/EnglishNu Skin Enterprises Feb 2014 - Apr 2016Provo, Utah, UsManaged and consulted Chinese and English-speaking high-status accounts, helping them to increase productivity and reach their goalsHosted meetings to help educate business owners on how to build and grow their businessOversaw regional sales and account growth for western and central Canada, starting with 300 accounts that expanded to 600, causing my territory to split into 2Leveraged relationships with other internal teams to ensure the best possible customer experience -
Distributor Account Support (Mandarin)Nu Skin Enterprises Apr 2011 - Feb 2014Provo, Utah, UsProvided personalized support to Mandarin Chinese and English speaking Nu Skin distributorsTrained and onboarded distributors Provided business advice/support and helped distributors set goals to grow their businessBuilt relationships with distributors and helped boost morale to increase sales and growthPoint of contact between distributors/customers and corporateAdvised distributors on company policies, compensation plans, business opportunities, commissions, and account management.
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Mandarin Sales SupportNu Skin Enterprises Sep 2008 - Apr 2011Provo, Utah, UsProvided sales support for Mandarin and English speaking distributors. Account support and sales.
Josh Snow Skills
Josh Snow Education Details
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Utah Valley UniversityInternational Business
Frequently Asked Questions about Josh Snow
What company does Josh Snow work for?
Josh Snow works for Mx
What is Josh Snow's role at the current company?
Josh Snow's current role is Fintech - Data Strategy - Connectivity - Experiences.
What is Josh Snow's email address?
Josh Snow's email address is jo****@****uvi.com
What schools did Josh Snow attend?
Josh Snow attended Utah Valley University.
What are some of Josh Snow's interests?
Josh Snow has interest in Other Cultures, Snowboarding, Split Boarding, Photography, Biking, Climbing, All Things Outdoor.
What skills is Josh Snow known for?
Josh Snow has skills like Sales, Customer Service, Mandarin, Marketing, Account Management, Sales Operations, Leadership, Business, Management, Social Media Marketing, Action Sports, Team Leadership.
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