Josh Stice Email & Phone Number

Reno, Nevada, United States

• Strategic IT Leadership: Directed the planning, implementation, and management of comprehensive IT infrastructure across the organization, ensuring robust telecommunications and computing systems that support agency goals.• Budget Management and Procurement: Spearheaded the annual procurement process, effectively managing a budget exceeding $1.1 million for the strategic acquisition of hardware and software to enhance organizational efficiency.• Project Oversight: Designed and monitored project timelines for IT staff and contractors, aligning with departmental goals to ensure timely delivery and achievement of measurable outcomes.• System Installation and Maintenance: Oversaw the installation, operation, and maintenance of critical IT systems, including network communications and website functionality, significantly boosting operational reliability and user satisfaction.• End-User Training and Support: Implemented comprehensive end-user training programs and support services, improving staff proficiency with new technologies and ensuring seamless integration of IT resources into daily operations.

Reno, Nevada, United States

• Network Installation and Maintenance: Installed, configured, and maintained essential hardware and software for network systems and physical security devices, ensuring optimal operational efficiency and security.• User Support and Training: Developed and utilized position-dependent SOPs for setting up and distributing equipment to new users, including providing tailored training to enhance user proficiency and equipment utilization.• Vendor and License Management: Managed vendor relationships and software licensing agreements, negotiating terms to align with organizational objectives and budget constraints, ensuring compliance and cost-efficiency.• Mobile Device Management: Administered a comprehensive Mobile Device Management (MDM) system using Microsoft Intune for Android, iOS, and Windows devices, streamlining device management and enhancing security protocols.

Reno, Nevada, United States

• Technical Support and Diagnostics: Monitored the Autotask ticketing system to accurately diagnose and resolve technical issues, utilizing both in-person and remote tools to achieve efficient solutions, while meticulously documenting the resolution process.• User Account Administration: Handled the creation and termination of user profiles using Active Directory, ensuring accurate and timely updates to access rights in alignment with organizational changes.• Office 365 Administration: Controlled user mailbox and license permissions through the Office 365 Admin Portal, optimizing resource allocation and maintaining compliance with licensing agreements.• VOIP System Management: Managed the organization's company-wide VOIP phone system, ensuring seamless communication capabilities and continuous system functionality across multiple departments.

Reno, Nevada, United States

• Documentation and Standardization: Prepared detailed documentation for standard operating procedures (SOPs), ensuring clear and consistent guidelines for employee behaviors and process adherence within the organization.• Web Application Support: Led the successful launch of an online web application, acting as the first point of contact for customer service requests and diligently logging issues to enhance user experience and operational efficiency.• Website Management: Managed and updated the content of Renoha.org using WordPress, enhancing the site's functionality and user engagement through effective content and layout adjustments.• IT Equipment Setup: Installed and configured a variety of IT-governed devices, supporting organizational technology needs and ensuring proper setup and functionality for end users.

Reno, Nevada Area

- Utilized proprietary software to store information on over 500 vehicles per day- Increased data entry speed by 100%- Adapted to everchanging hardware and software of each vehicle- Prioritized tasks to ensure all duties were completed efficiently and effectively- Applied customer service skills when greeting and welcoming guests

Reno, Nevada Area

- Addressed situations proactively before they turned into greater issues.- Understood task priority to ensure the most important duties were finished first.- Applied social skills between coworkers, chefs, and managers to establish quality service and teamwork.

Las Vegas, Nevada Area