Josh Stice Email & Phone Number

Reno, Nevada, United States

• Strategic IT Leadership: Directed the planning, implementation, and management of comprehensive IT infrastructure across the organization, ensuring robust telecommunications and computing systems that support agency.
• Budget Management and Procurement: Spearheaded the annual procurement process, effectively managing a budget exceeding $1.1 million for the strategic acquisition of hardware and software to enhance organizational.
• Project Oversight: Designed and monitored project timelines for IT staff and contractors, aligning with departmental goals to ensure timely delivery and achievement of measurable outcomes.
• System Installation and Maintenance: Oversaw the installation, operation, and maintenance of critical IT systems, including network communications and website functionality, significantly boosting operational.
• End-User Training and Support: Implemented comprehensive end-user training programs and support services, improving staff proficiency with new technologies and ensuring seamless integration of IT resources into daily.

Reno, Nevada, United States

• Network Installation and Maintenance: Installed, configured, and maintained essential hardware and software for network systems and physical security devices, ensuring optimal operational efficiency and security.
• User Support and Training: Developed and utilized position-dependent SOPs for setting up and distributing equipment to new users, including providing tailored training to enhance user proficiency and equipment.
• Vendor and License Management: Managed vendor relationships and software licensing agreements, negotiating terms to align with organizational objectives and budget constraints, ensuring compliance and cost-efficiency.
• Mobile Device Management: Administered a comprehensive Mobile Device Management (MDM) system using Microsoft Intune for Android, iOS, and Windows devices, streamlining device management and enhancing security protocols.

Reno, Nevada, United States

• Technical Support and Diagnostics: Monitored the Autotask ticketing system to accurately diagnose and resolve technical issues, utilizing both in-person and remote tools to achieve efficient solutions, while.
• User Account Administration: Handled the creation and termination of user profiles using Active Directory, ensuring accurate and timely updates to access rights in alignment with organizational changes.
• Office 365 Administration: Controlled user mailbox and license permissions through the Office 365 Admin Portal, optimizing resource allocation and maintaining compliance with licensing agreements.
• VOIP System Management: Managed the organization's company-wide VOIP phone system, ensuring seamless communication capabilities and continuous system functionality across multiple departments.

Reno, Nevada, United States

• Documentation and Standardization: Prepared detailed documentation for standard operating procedures (SOPs), ensuring clear and consistent guidelines for employee behaviors and process adherence within the organization.
• Web Application Support: Led the successful launch of an online web application, acting as the first point of contact for customer service requests and diligently logging issues to enhance user experience and.
• Website Management: Managed and updated the content of Renoha.org using WordPress, enhancing the site's functionality and user engagement through effective content and layout adjustments.
• IT Equipment Setup: Installed and configured a variety of IT-governed devices, supporting organizational technology needs and ensuring proper setup and functionality for end users.

Reno, Nevada Area

- Utilized proprietary software to store information on over 500 vehicles per day- Increased data entry speed by 100%- Adapted to everchanging hardware and software of each vehicle- Prioritized tasks to ensure all duties were completed efficiently and effectively- Applied customer service skills when greeting and welcoming guests

Reno, Nevada Area

- Addressed situations proactively before they turned into greater issues.- Understood task priority to ensure the most important duties were finished first.- Applied social skills between coworkers, chefs, and managers to establish quality service and teamwork.

Las Vegas, Nevada Area