Joshua Joyce Email & Phone Number

Saint Louis

● Fulfill role as Implementation Specialist by facilitating seamless integration and deployment of The Work Number service andUnemployment Claims for clients ensuring smooth transitions and optimal utilization.● Use Excel extensively for in-depth data analysis throughout the project, employing advanced functions, data filters, and datavisualization techniques to accurately summarize, analyze, and present complex information, ensuring precision and improvingproject outcomes.● Conduct in-depth system integration and testing to resolve any unexpected technical issues and ensure a seamlessimplementation● Utilize ServiceNow and Jira platforms to streamline IT service management and project management processes, includingincident, problem, and change management, resulting in a decrease in overall project completion time.● Enhance overall team proficiency and success by adapting swiftly to new information and process changes, and then preparingand delivering comprehensive training presentations.● Work across multiple teams including legal, IT, product development, etc. to create and test enhancements, modify SLA withpartner, and improve processes to achieve common goal of increasing customer satisfaction and company revenue● Approve and audit team members' projects with meticulous attention to detail ensuring readiness for project go-live includingproviding corrections when needed resulting in smooth service launches, customer satisfaction, and accurate internal reporting● Created and edited training resources using programs like Confluence to optimize team efficiency and knowledge sharing.● Evaluate, improve, and create internal resources through data analysis which improve processes ultimately lowering the total timeto project completion and increasing revenue

St. Louis County, Missouri, United States

● Collaborated with cross functional teams including account managers, support teams, and managers to develop tailoredimplementation projects and provide excellent customer service● Maintained detailed documentation with close attention to detail and organization tools including project plans, checklist, andAdobe Workfront to uphold project steps and keep team on track of goals● Proficient in implementing SaaS solutions (The Work Number by Equifax), optimizing integration, and ensuring successfuladoption to enhance operational efficiency and drive significant business value.● Work in tandem with HR and payroll solution teams including Workday, ADP, Infor, SAP, PeopleSoft, UKG, and Oracle Cloud inorder to retrieve necessary demographic and pay data required for The Work Number service.● Lead and manage multiple complex implementation projects in high pressure situations from start to finish using multi-tasking skills ensuring customer satisfaction and to meet company goals● Participated in a team to evaluate, improve, and create internal resources used for training and implementations to increase

Managed classes of up to 24 students.Analyzed student data to create differentiated lesson plans that met specific needs.Communicated clearly instructions and resolutions to problems through various forms of communication such as face to face, email, and phone.Participated in team meetings with colleagues to address different issues regarding students and the school.Collaborated on a school response-to-intervention team to reorganize and improve method in which the response-to-intervention is carried out. Led a team of teachers on a quarterly basis in performing and completing team responsibilities efficiently and thoroughly.

Used ELL strategies to teach children in China English through video calling.

Herriman, Utah

Student taught 7th grade English at Fort Herriman Middle School. Contributed in weekly PLC and RTI meetings. Created and delivered engaging lessons on a daily basis. Managed an organized and disciplined classroom.

Rexburg, Idaho

To mentor and counsel students in their major choices, class schedules, and career paths.Assure students are on track to graduate in an efficient manner.Revise students class schedules and major changes.

Rexburg, Idaho

Supervised employees to assure tasks were doneUsed social media accounts on Instagram and Facebook to market product Serve customers Prepare food items

Greater St. Louis Area

Helped manage 14 year old sports teamOrganized and ran practices

Greater St. Louis Area

Handled and organized paymentsCreated new accounts for buyersFiled invoices on a regular basis and retrieved archived files for auditors as needed