I was responsible for detailing competency gaps across Engineering, Product, and Design, as well as for developing processes and training materials to address those gaps.Job Duties: Curate and design targeted technical learning solutions for product and technology sub-groups that produce measurable gains in functional competencies. Develop and maintain new employee onboarding content and assessment programs. Support Product & Technology leadership in defining functional competencies and identifying priorities for skills development and certifications. Collaborate with Product and Technology people managers to measure individual growth against competencies. Develop, document and educate on software lifecycle best practices. Coordinate across the business to identify content priorities and identify gaps and strategies to feed into the organizational knowledge base. Partner with leaders at Guild to problem solve, equip them with and help them adapt best in class agile methods, practices and behaviors to tackle the complex problems they face. Step in as an effective change owner to drive new ideas, solutions, and processes throughout the organization. Continuously seek feedback to improve learning outcomes. Build and participate in a community of coaches & mentors, to support cross-team collaboration & experiential learning.

I was responsible for iterating upon our SDLC by developing processes and training programs, coaching Engineering and Product leadership, and coaching individual teams.Job Duties: Collaborate on preparation and facilitation of large Initiative-level planning exercises. Ensure frequent integration of pillar level work to ensure iteration on cross-pillar initiatives. Energize the organization with quick wins and fast iteration on our SDLC processes. Are a change maker and guide the organization through the benefits of failing fast. Drive shorter feedback loops on leadership level blockers to enable fast iteration. Partner with leaders at Guild to equip them with best in class agile methods, practices and behaviors to tackle the complex problems they face. Collaborate with Architecture and Product leadership with an eye towards the future to ensure we ‘build the right thing right’. Think at a system level, constantly analyzing how Guild could better benefit from different practices. Mentor to deepen toolsets and skills, focusing on enabling technical excellence, predictable delivery and quality. Have a proven understanding of an agile SDLC, platform, architecture and technology. Work across product pillars and squads to build cohesion and shared understanding. Facilitate dependency, risk, and impediment identification and mitigation across the agile SDLC. Help squads facilitate organizational trade-offs when priorities change. Deep dive into squads to train, coach, and mentor as needed. Have an understanding of our tech stack, platform, architecture, and technology and be comfortable working at multiple levels across the organization to ensure alignment and common expectations. Act as an agile evangelist to propagate and educate the importance of agile methodologies. Coach teams, individuals, and others in the various applications of agile as it relates to various different parts of the organization and at all levels.

I was responsible for driving continuous improvement across 2-3 engineering teams by teaching Scrum practices, removing impediments, and facilitating ceremonies.Job Duties: Effectively lead delivery teams through overlapping projects, iterations, and continuous delivery. Foster a DevOps mindset and drive continuous improvement. Work with delivery teams to implement and amend the Scrum framework to optimize team performance. Be a teacher and coach of Agile values, principles, and best practices. Work with delivery teams to prepare quality epics and stories for development: independent, negotiable, valuable, estimable, small, and testable (INVEST). Be an advocate for working software in vertical slices and increments. Facilitate team ceremonies such as standup, retrospective, planning, and review. Set meeting agendas and drive decisions while capturing action items and next steps to ensure timely follow-up and follow-through. Be an active listener and engaged participant. Utilize Jira, Confluence, and other tooling to create information radiators/artifacts, track delivery data, assess and share outcomes. Create efficient and effective communication modes with the team and stakeholders. Regularly report team/project status and resource utilization in clear, concise terms that are relevant and easily consumed. Assist projects with an eye on scope, time, cost, and quality. Escalate risks and impediments in a timely manner. Lead teams to create and uphold working agreements in the likeness of Agile, Scrum, and the team. Ensure the team has a positive working relationship and a productive, motivating environment. Be hyper-aware when it comes to team interactions: clearing up miscommunications, removing impediments, boosting morale, and stepping up to manage details large and small. Build strong working relationships that establish trust through leading by example. Embody the Product Delivery philosophy and values for a cohesive experience across the organization.

I was responsible for improving flow by coaching 2-3 engineering teams by teaching Kanban practices, facilitating ceremonies, removing impediments, and helping the Product and Engineering organization understand and utilize flow metrics.Job Duties: Oversee and recommend changes to the SDLC to ensure agile best practices are followed. Provide coaching to colleagues stepping into the agile space as Scrum Masters. Collaborate with Product and Engineering to align the product roadmap to objectives. Coordinate planning readiness with a focus on dependency identification. Ensure fast feedback loops exist between customers, product, and engineering. Create an environment in which others are empowered to excel. Provide agile education and mentorship to team members and leaders. Facilitate agile ceremonies. Ensure that the goals, scope, and product domain are understood by everyone on the agile team. Help the agile team understand backlog items. Coach the team to higher levels of agile maturity through continuous improvement. Ensure the product owner knows how to arrange product backlog to maximize value.

I was responsible for teaching my team members about SAFe, facilitating PI planning sessions, managing dependencies, removing impediments, and facilitating ceremonies. I also managed our releases by collaborating with Quality Control, Managed Services, and Customer Support.Job Duties: Maintain sprint and PI planning objectives, ensure team alignment with goals set by product management and other leadership, manage team program board, facilitate team retrospective sessions, identify risks and dependencies during planning events, secure SMEs and program level stakeholders as needed by the team, facilitate the coordination with other teams for dependencies, ensure the team commits to sprint and PI goals, verify that product owners and other managers don't influence the team to overcommit, challenge the team to exceed their previous accomplishments.

Develop and maintain client-facing accounting software for the oil and gas industry. Participate in planning following the Scaled Agile Framework best practices. Triage and analyze complex issues bridged by customer support. Provide support throughout the entirety of the software development lifecycle.

Develop and maintain software in a UniVerse database environment, evaluate and improve automated and semi-automated processes through software integration, provide guidance and training to junior staff, upgrade and maintain multiple Linux servers to meet current and anticipated workloads, produce and examine complex queries to meet business needs.

Provide support for end-users, purchase and distribute new equipment, maintain multiple Linux servers, make recommendations for new processes, perform maintenance and upgrades across multiple computing platforms, perform month-end processes and reporting, participate in and plan software development in a UniVerse BASIC environment.

Respond to incoming patient inquiries, resolve billing discrepancies, process medical records requests, research and update patient bankruptcy status across two billing systems, identify and correct insurance claim inaccuracies, update patient account records, maintain patient confidentiality and adhere to HIPAA / HITECH guidelines.

Accurately input CPT and ICD codes into multiple billing systems, modify insurance claim information based on available medical records, add charge lines to hundreds of patient accounts daily and with extreme accuracy, update patient account information.

Administer Idaho state contract for HIV and AIDS prevention, complete monthly billing requests, attain and exceed contract deliverables, provide guidance and Personalized Cognitive Counseling for project participants, monitor and adjust budget and finances, work with a part-time co-coordinator when present.