Customer Service Engineer
CurrentJack-Of-All-Trades specialist. Handles everything from customer support and communication to quoting and order entry. Handles requests for custom sheet metal components from start to finish. Reviews each individual engineering print in detail. Clarifies any details that may be questionable, inaccurate or ambiguous. Relays prints and details over to any applicable vendors or team members. Consolidates information and provides an accurate quotation for customer base. Review any and all incoming orders. Checks for any clerical or questionable errors and inaccuracies. Communicates order details with planning and production. Enters orders into Shop Floor System and provide confirmations to customers.May provide design support or solutions to customer whether that be limitations due to nature or material or limitations on material and/or tooling. Can also provide details and feedback on cost reduction.Occasionally may work directly on shop floor whether that be reviewing drawings and capabilities directly with team member or foremen to actually handling and processing the physical components.