Joshua Combs Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

Currently engaged on the App Assure Team at Microsoft as an App Assure Manager Lead for Charlotte, NC site. This role is leading a team of App Assure Managers, while supporting multiple customer portfolios, focusing on app remediation and project management.Working as a team lead involves managing a team of direct reports, guidance on day to day issues.

Charlotte, North Carolina Area

The App Assure team is an integral part of Microsoft FastTrack to assist customers with application issue remediation moving to Windows 10, M365, Edge browser Windows Virtual Desktop and most recently Windows on ARM. Whether the app is an in-house developed custom line of business application, third party software vendor application or Office macros and.

Charlotte, North Carolina

App Assure Manager Vendor Lead at Microsoft(Experis) for Charlotte, NC. This role is supporting multiple customer portfolios, with a focus on app remediation and project management. Working as a team lead involves guidance on day to day issues, assisting with escalations within our program from other App Assure Managers, as well as working closely with.

Charlotte, North Carolina Area

App Assure Manager with the Desktop App Assure team at Microsoft(Experis) supporting multiple customer portfolios, with a focus on app remediation and project management.The App Assure team is an integral part of Microsoft Fast Track to assist customers with application issue remediation moving to Windows 10 and Office Pro Plus, whether it's in house.

Charlotte, North Carolina

Support Engineer Premier Tier 3 with Microsoft(Collabera), Microsoft Exchange Online Services and Office 365.- Operated as a primary escalation from Tier 1 and Tier 2 for Microsoft Premier customers, supporting Exchange migrations, Connectivity issues, Authentication to Exchange, Configurations of Exchange Online. - Well versed on Microsoft culture, tools.

Greensboro/Winston-Salem, North Carolina Area

• Primary internal escalation resource of Microsoft Exchange Hybrid, Office 365, Active Directory, Office Application Suites, Cisco Webex/Spark issues, and various other applications.
• Primary internal escalation resource of Support Desk and incident resolution providing Tier 2&3 support for remote and onsite internal users. Specifically relating to software applications, permissions, and other.
• Primary internal escalation resource for creation of internal knowledge base articles relating to internal environment, end user compute, and administrative articles.
• Secondary resource in maintenance of Windows Workstations/Laptops/Servers Server 2003, Windows Server 2008 R2, Windows Server 2012, Windows 7, Windows 8.1 and Windows 10.
• Secondary resource for escalated Security and Compliance issues, Spam filtering, Destination List management, etc.
• Support for all management tiers including C Level Executive Support

Greensboro/Winston-Salem, North Carolina Area

• Overview: Desktop/System Administration
• Server Management, System Deployment, Patching, Web Site Hosting, Data Recovery, IIS 6.0-7.5.
• Maintenance of Windows Workstations/Laptops/Servers Server 2003, Windows Server 2008 R2, Windows Server 2012, Windows XP, Windows 7, Windows 8.1, Mac OS X Leopard-Yosemite
• Management of Help Desk board and incident resolution. Projects/Special Assignments
• Hardware/Software Support of end users onsite and remote troubleshooting Level 1 and 2.

Greensboro/Winston-Salem, North Carolina

• Overview: Operated as one of three main points of contact for corporate computer, printer, fax, phone and cellular systems including planning, implementation, documentation and maintenance of new and current.
• Help desk support, including answering tickets through the corporate help desk support system, phone calls, walk-ins, direct emails with an on call rotation offering weekend support. Support several hundred users, over.
• Develop extensive end user documentation for new procedures, updates and alterations. Skilled in hardware, software, new policy and procedures, installing, troubleshooting, repairing, and updating.
• Primary troubleshooting of Windows XP, Windows 7 (32-bit/64-bit), and Mac OSX Leopard/Snow Leopard environments along with various other software applications. Company laptops, desktops, mobile devices, faxes, scan.
• Skilled at working in a team environment, leading in projects as assigned and currently assisting in the training of a new technician and direction for him as needed.
• Managed the building security system for creating users, assigning them specifically The Fresh Market building/security door access as well as maintaining the necessary documentation accompanying it and asset tracking.

High Point

• Overview: Served as a resource to maintain agency computer, network, backup and phone systems including planning, implementation and documentation of new technologies with the purpose of increasing cost efficiency and.
• Help desk support, including answering tickets, phone calls, walk-ins, emails, on call nights and weekends.
• Supported company printers, faxes, mobile devices, laptops and desktops. Experienced with troubleshooting Mac OS9, OSX, Windows XP, Vista, and 7.
• Administration of domain credentials, network share hierarchy, folder access rights, minor networking and interactions with backups, offsite storage, and various interfaces.
• Assisted in development/updating of small batch scripts and automations as needed.
• Experience with Windows Server 2003 and 2008; specific concentrations with Active Directory and SQL including machine setup, group policy, user configurations and minor ongoing maintenance.

Aas, Criminal Justice/Latent Evidence

Delta Theta Kappa - CSI Team placed first in NC State competition for Crime Scene Investigation, Evidence Classification and Crime Scene.

Communication And Media Studies