Joshua Eccles Email & Phone Number

Chicago, Illinois, United States

Objective: Provide on-demand repair management and preventative maintenance to restaurants and commercial kitchens.New Customers Onboarding • Technical Problem-Solving • Service Management and Scheduling for Customers • Customer Relationship Management • Delivering Consultative Feedback to Customers • High Value Customer Support and Training • Cross-Functional Collaboration (Product, Operations) • Root Cause Analysis • Identifying Risk Factors • Triaging Urgent Customer Needs • Customer Expectation Management • Manage and Forecast Churn • Voice of the Customer to Marketing and Product • Maintain • Customer Account Health Records • Custom Check-In Calls

Chicago, Illinois, United States

Objective: Deliver research and development optimizations with a focus on R&D, software development, and technology integration to accelerate product development from concept to commercialization based on each client's individual needs and goals.Qualitative Analysis • Account and Applicant Sourcing • Data Mining and Collection • Database Management • Engineering Scalable Technology Solutions • Customer-Driven Insight Delivery • Client Relationship Management • Strategic Advisement and Report Delivery

Orange County, California Area

Objective: Manage day-to-day operations of Uber’s central Southern California office, accommodating walk-in drivers, riders, and restaurant vendors, and facilitating the core support function of the in-office teamOnboarded New Drivers • Prescribed Uber Solutions to Potential Clients • Technical and Customer Support • Vendor Relationship Management • Internal Adherence Audits and Coaching • POC for Support Escalations • Collaboration with Senior Leadership • Live Troubleshooting • Security Request and Concern Resolution • Team Mentorship • Coached with Actionable Insights • Forecasting Churn and Impact

Orange County, California, United States

Objective: Deliver high-value customer support to Uber drivers, riders, and restaurant vendors through live troubleshooting and logistics management.Driver, Rider, and Restaurant Customer Support • Live Troubleshooting• Internal Documentation Contributions • Flexing to Accommodate Team Needs • Phone, Email, and Chat Support • Diagnostic Troubleshooting

Irvine, California, United States

Objective: Lead the store staff while maintaining day-to-day sales operations, handling customer escalations, and maintaining a positive leadership influence on the sales floor.Inventory Management and Logistics • Key Holder • Sales Floor Support • Team Member Coaching • Cash Point Expert • Approve and Authorize Pricing Changes • Customer Escalations Management • Opening and Closing Shift Lead

La Mirada, Ca

Objective: Work with a team to prepare for 200-1,000 campus guests each week by disassembling/reassembling dorm bed frames, laundering towels and bed linens, dorm room housekeeping, and assisting with logistical needs outside the typical scope of operations.Guest Check-in and Check-out• Housekeeping • Furniture Assembly and Adjustment • Commercial-Load Laundry • Guest Room Preparation • Linen and Towel Handling • Room Service Deliveries • Facilitating ADA Request Fulfillment

La Mirada, Ca

Educated prospective students on the admissions process at the university level; maintain working relationships with prospective students; developed organizational prioritization of tasks in an office environment; created and maintained blog for Biola University.

Santa Rosa, Ca

Gained leadership experience; assisted owner in training new employees; food preparation; cashier experience; led opening and closing duties.