Vincent Bryant Email & Phone Number

San Clemente, Ca, Us

United States

• Facilitate the onboarding process of newly acquired accounts at 86 Repairs for all West Coast regions.• Conduct virtual onboarding meetings and training sessions with clients to understand their repair and maintenance needs while providing solutions through the use of our service.• Extract pertinent data regarding their facilities maintenance procedures, vendor networks, preventative maintenance contracts, restaurant equipment, and internal standards of practice.• Mentor clients on best practices for utilizing our service and software solutions, including creating and managing service requests, accessing key data reports, and managing their assets.• Conduct internal meetings with the sales, account management, and operations team leads to ensure a smooth transition for clients to begin their lifespan at 86 Repairs.• Provide feedback to the product and marketing teams for improving the user experience of the software and onboarding process.

United States

• Manage equipment repair and maintenance for clients through technology based platforms built for the restaurant industry. • Engage clients in our product by offering insightful troubleshooting, quote reviewing, technical support, data recording, and consultative feedback to improve their restaurant repair experience.• Resolve time sensitive tasks and escalations with vendors. Manage inbound helpdesk requests via email, text, portal, cloud phone systems, and slack. • Champion the voice of the customer with our Operations and Product teams.

San Diego, California

• Manager of catering sales for corporate events ranging from 200 to 10,000+ attendees, F&B minimums up to $500k in revenue per event, servicing 1.3 million square ft. of event space.• Assist clients with pre-planning and on-site logistics including banquet event orders, menu customization, concessions schedules, estimates, invoicing, contracts, pre-cons, and site visits.• Cross departmental collaboration with key leaders including culinary, banquet, convention, facilities, accounting, and executive teams to ensure a successful event.• Contributed in planning Centerplate’s fiscal year forecasting revenue of $25-$30 million in Food and Beverage Sales, participated in monthly forecast and budget meetings.• Managed all training, updates, and maintenance on our Catering CRM Software.• Promoted to Manager from Sales Coordinator role in first year.

• Coordinated leisure and corporate groups on organized tours and team building excursions in greater San Diego area. • Designed multiple driving tours adapted by the company as a standard service which increased sales revenue and provided new marketing strategies yearly. • Top performer of 5 Star Trip Advisor ratings, increasing the company’s rankings to the #1 tour provider in San Diego.

• Coordinated meeting space, audio visual, room blocks, and F&B needs of corporate groups in a luxury hotel environment. • Daily monitoring of rooming lists, estimates, invoices, attrition, and BEO’s. • Identified operational challenges associated with upcoming groups and determined solutions between staff and customer to solve these challenges.• Managed corporate events for established accounts such as: Sony, Verizon, Disney, American Express, Louis Vuitton, Legendary Pictures, OptimerPharma, Medednow.

• Sold luxury hotel room and suite accommodations in a fast-paced high call volume sales department.• Inspected guest rooms, coordinated engineering and housekeeping departments to resolve guest issues.• Exceeded monthly rooms revenue objectives through up-selling room view categories and added amenities. • Accomplished all call answer percentage goals, minimizing lost client calls.

Assisted guests in recreational and personal activities on and off property. Exceeded guest expectations by delivering highly personalized service for all Hyatt guests, VIPs, and Gold/Platinum members.Accomplishments:• Cross-trained to operate the Regency Club, increasing responsibility.• Increased vendor relations through sales and promotions

Bachelor Of Science (B.S.), Hospitality Administration/Management

Associate'S Degree, Computer And Information Sciences And Support Services