Managing Director Of Mystery Shopping
CurrentIn my current role, I spearhead business development operations, qualifying leads, scheduling scoping calls, and building valuable relationships with potential clients. I routinely demonstrate problem solving skills to streamline key functions and maximize overall efficiency. Additionally, I manage a highly effective team of three associates to execute strategies designed to achieve all organizational objectives. Key accomplishments include:• Leveraging my previous experience in project management to shape strategies for new clients and increase overall efficiency.• Constructing surveys within the system to communicate more effectively with mystery shopper team.• Evaluating vendors to identify growth opportunities and expand capabilities.• Constantly upgrading offerings and capabilities to create an annual revenue channel valued at over $3M.