Joshua Jenczyk Email & Phone Number

United States

Cambridge, Massachusetts, United States

Executed document imaging, OCR, and production of sensitive and confidential client data to meetregulatory and litigation Discovery needs. Coordinated work across multiple Operations teamsworldwide to ensure that deadlines were met and that requests were properly distributed betweenteams and shifts.- Took a lead role in multiple system-wide migrations and exports of 10s of millions of documents,ensuring customer data integrity while providing deliveries in a timely manner.- Developed and implemented processes and scripts to distribute large-scale machine tasks across anetwork of servers, leading to minimized hands-on time requirements and an approximate 150%increase in throughput to ensure migrations and exports were completed before client deadlines- Handled quality control and troubleshooting needs across the eDiscovery Operations workflow,including correcting errors in imaging, OCR, and productions. Helped to streamline and improve thefocus of the Operations quality control workflows to minimize duplicated work whileensuring that problems were caught in the most efficient manner.- Stepped in to take on several shift lead duties when the previous lead left, including scheduling,ticket queue management, and coordination between US-based personnel in multiple locations andinternational overnight personnel.- Provided training on Imaging, OCR, and productions to new employees. Additionally providedtraining to personnel from other teams to increase understanding of the normal Operationsworkflow and to provide backup Operations coverage in case of personnel availability issues.- Coordinated with Client-Relations team to set deadlines, manage expectations, and to clearlycommunicate explanations of any technical issues so that issues could be clearly explained to nontechnicalstaff or to clients.Formerly Autonomy 2010-2012, HP 2012-2015, Hewlett Packard Enterprise 2015-2017