Adriana Sofia Rahim Ramirez Email & Phone Number

Rockville, Maryland, United States

Bratislava, Slovakia

• Support Amazon Business for the Spanish market by leading a team of Financial Analysts. Report to director of Accounts Receivables department.
• MANAGEMENT: Leading and developing a team, including hiring, training, establishing priorities while focusing on employee development.
• ANALYSIS: Research and prepare analysis regarding the most impacting overdue accounts and provide explanations and solutions. Monitoring, supervising and reporting the team performance targets to Senior Management.

Bratislava, Slovakia

• Work with Spanish customers to ensure the payment process is complete on a timely matter.
• CUSTOMER SERVICE: Maintain a dialogue with customers and governmental Spanish agencies involved in the approval process to ensure the timely process of invoices. Replied inbound email and follow up by phone to assist.
• TEAM MEMBER: Establish a strong working relationship with Account Managers, Lending Department and Customer Service and act as a vital team member.
• ANALYSIS: Research and prepare analysis regarding the most impacting overdue accounts and provide explanations and solutions.

United States

• Supported the U.S. Department of Health and Human Services by processing 40+ payments daily, including commercial payments, employee reimbursements, loan repayments and settlements using Oracle R12. Led a team of 12.
• VENDOR MANAGEMENT: Advised program offices and vendors on policy/procedure changes to maintain a consistent and timely approval process for invoice payment.
• CUSTOMER SERVICE: Maintained a constant dialogue with all customers and agencies involved in the approval process to ensure invoices are processed for the correct contract and the most current banking information.
• AP CUSTOMER SERVICE: Managed general inquiry email box and phone lines to assist vendors and customers with accounts payable processes, policies and procedures, awards/payments reconciliation, and payment inquiries..
• ANALYSIS: Utilized analytical skills and communicate complex concepts to assist customers with accounting reclassifications (G-Schedules),- contracts reconciliations, contract closeouts, and UDO (Undelivered Orders).
• TEAM LEAD: Managed a diverse and multicultural team and trained staff with appropriate skills for various functions within accounts payable process. Worked with management and oversee daily operations for a team of ten.

Huachuca City, AZ

• Created charity and administrative budget for the Fort Huachuca Community Spouses Club; ensured fair and impartial distribution of club funds for scholastic achievement and support for local and national organizations..
• DATA ANALYSIS: Published monthly statistical reports such as financial statements, balance sheets, income statements, and profit and loss reports. Compared reports to the budgets to ensure timely fulfillment of goals.
• FINANCIAL DUTIES: Approved, supervised and reconciled banks transactions (credit and debit), managed account holdings and split disbursement transactions to the members of each sub-committee by reviewing their expenses.
• CUSTOMER SERVICE: Maintained dialogues with vendors by telephone and/or email to provide information about payment status and refunds for club’s fundraisers. Provided administrative and logistical support to fundraiser.
• Implemented QuickBooks online by creating the coding for data entry and provided remote access to customized data consistent with the needs of each sub-committee’s leader.
• Streamlined the financial transaction process via the synthesis of QuickBooks and PayPal accounts, reducing the opportunity for human error and improving overall efficiency.

Bogotá D.C. Area, Colombia

• CUSTOMER SERVICE: Assist Nissan representatives in other cities to obtain special permits to mobilize new vehicles prior to national registration.
• DATA TRACKING AND REPORTING: Support the logistics team with transportation pricing, provide contracts, and execute logistical requirements to meet freight needs. Attend National Federation of Traders (FENALCO).
• COMPUTER SKILLS: Manipulate various types of software including Microsoft Excel, Word, Power Point to create data graphics, spreadsheets and professional presentations.

Master’S Degree, International Product And Service Management, 3.8

• Curriculum consists of project development which includes marketing strategies, creations of budgets, analysis of costs and public.

Bachelor’S Degree, International Business

• Studies Import and Export procedures, including Incoterms, customs documents and transactions • Emphasis in logistics, covers.