Joshua Jacoby Email & Phone Number

New York, NY, US

• Thomson Reuters
• Responsible for the operations of a $4MM account including café, catering, pantries, coffee bar and executive dining
• Lead a team of 4 managers and 25 union and non union associates
• Built relationships with our direct clients as well as our catering clients to drive participation and revenue
• Made some operational changes in our café programs around station formatting that have helped drive sales
• Tightened up the middle of the P&L by controlling food cost with accurate budgeting and holding the team accountable

• Lifeworks (JPMorgan Chase & Co.)
• Responsible for the operations of a $3MM account including café, micro market, catering and licensed Retail Starbucks
• Maintained the Lifeworks Brand with client driven marketing, healthy food and beverage options and seasonal flavors
• Successfully executed high level functions for over 1400 people per day for JP Morgan Employee Appreciation Week
• Identified and implemented changes to increase revenue sharing through use of Restaurant Partners and vendors
• Re-programmed the registers for self checkout to allow for flexible labor between front and back of the house operations

• Multi-Unit
• Operations manager for multiple properties (CBS HQ, Credit Agricole, Simon & Schuster, Showtime and Smithsonian)
• District Standard Support Leader responsible for proper menu adherence, SKU compliance and operational excellence
• Manage clients on clearing accounts receivables and regulating financial statements
• Developed and assisted in delivering a 10 year contract extension to top clients
• Delivered a plan that lowered food costs, labor and directs lowering the gap between planned and actual costs

• Lifeworks (New York Life Insurance/KPMG)
• Responsible for the operations of a $6.5MM account including café, catering, coffee bar and executive dining
• Led 7 managers and 50 union associates with all day-to-day responsibilities
• Delivered marketing opportunities through emails and incentive programs that deliver on client’s goals to grow sales
• Lowered labor cost percentage by 2.9% in Fiscal 2015 through labor management and executional framework
• Achieved three “A” letter grades for three separate permits

• BNY Mellon
• Generated $2MM annual sales with two cafes, catering and satellite location
• Developed annual budgets with fixed subsidy to meet the client’s needs, and reduced yearly costs by over $200k
• Established relationships with over 100 catering clients, and streamlined the catering and ordering process
• Achieved nine “A” letter grades in four years with two separate permits

• Goldman Sachs
• Managed a $1.9MM P&L account and improving café sales by 3% and catering by 13% over the prior year
• Appointed Safety and Sanitation Champion, and ensured safety and sanitation standards were upheld at all accounts

• Goldman Sachs
• Assisted in managing $3.5-$4.5MM accounts, including menu planning of two seasonal 3 cycle menus
• Selected as site manager and implemented programs for new culinary and operational programs (required by OpX)

Education record

Education record