Joshua Mcdonald Email & Phone Number

• Supports the Community Services Recovery Fund, a $400 million government grant initiative aimed at helping community service organizations respond to pandemic-related challenges.
• Conducts reviews of grant applications, identifying risks and challenges and making recommendations based on program guidelines.
• Crafts and edits email templates to facilitate clear and effective communication with external stakeholders.
• Orchestrates social events, promoting collaboration among cross-functional teams.
• Conducts training sessions to ensure employees are familiar with company and program processes.
• Provides support to other grant programs, such as BC Flood Relief, Alberta Fires Funding, and the PEI Disaster Financial Assistance Program.

Waterloo, Ontario, Canada

• The Centre for Education in Mathematics and Computing (CEMC) is a global leader in math and computer science outreach; programming aims to reduce barriers for gender identities under-represented in STEM.
• Planned, budgeted, and executed over a dozen annual conferences, workshops, and ceremonies.
• Supervised event staff and volunteers; supervised and mentored a full-time co-op student.
• Oversaw the organization’s external communications – created accessible content for marketing materials, the website, and mass emails sent to hundreds of thousands of educators and students globally.
• Crafted a marketing and communications strategy that contributed to a 43% increase in contest orders and an increase of over CAD $400,000 in revenue.
• As the manager of the School Visits program, coordinated with university faculty and teachers to conduct virtual and in-school workshops.

• Coordinated with teachers to facilitate the ordering, distribution, and collection of math contests written by roughly 250,000 students in over 90 countries.
• Acted as the first point of contact for teachers inquiring about events, courseware, and contests.
• Championed a centralized e-commerce platform that reduced barriers for clients and contributed to a 34% decrease in customer service inquiries.
• Wrote and edited website content, marketing materials, bulk emails, templates, and training materials.

Amsterdam

• Social enterprise that advocates for collaboration between individuals and businesses to address pressing social and environmental issues.
• Oversaw the marketing and communications strategy for the organization’s sustainability and leadership professional development program.
• Managed a B2B campaign that led to a 60% increase in web traffic and a 110% increase in applications.
• Coordinated in and outbound projects, collaborated with stakeholders, and managed deadlines.

Waterloo, Ontario, Canada

• Supported the organization by responding to customer queries by phone, email or in person.
• Coordinated with staff and faculty to execute both on- and off-campus events, workshops, and ceremonies.

Montreal, Canada Area

• Investigated, examined, and troubleshot hardware and software issues for international clients
• Provided users with step-by-step instructions – primarily by email and phone
• Escalated issues and correspondence to appropriate departments
• Verified confidential information and accurately documented steps involved in resolving matters

Maun, Botswana

• Grassroots social enterprise that aims to promote responsible tourism by connecting local NGOs with safari companies.
• Conceptualized, designed, and launched a blog that boosted website traffic tenfold.
• Coordinated and liaised with partner NGOs to document the allocation of funds, devise new projects, and publicize achievements; wrote 50+ articles for social media, website, newsletter, and newspaper.
• Supported the development of a centralized sales platform for basket weavers that created economic opportunities for women throughout Ngamiland, Botswana.
• Directly supported the CEO with administrative duties.

Waterloo, Ontario, Canada

• Conducted research for the former SEED Director; created and compiled a 40+ page report comparing and contrasting ‘Environmental Impact Assessment’ standards across 8 countries
• Performed tasks such as data entry and filing; distributed correspondence and faculty documents

Waterloo, Ontario, Canada

Worked part/full time during my studies at local restaurants. Provided exceptional customer service, oversaw financial transactions, trained new staff, and collaborated as a team in demanding, fast-paced environments.

Canada

• Oversaw staff and site operations for after-school program designed for children aged 8 to 14
• Developed and implemented events and activities that met physical and intellectual needs of participants
• Dealt with and resolved issues including safety incidents and employee disagreements; wrote daily logs and reports concerning activities, participation, and attendance
• Conferred with parents regarding expectations, events, and behavioral challenges
• Trained new-hire and volunteer personnel on project policies and safety procedures

Niagara Region, Ontario, Canada

• Worked directly with thousands of youth, primarily in at-risk schools throughout the region
• Planned, organized, and lead daily events and recreational activities that increased physical activity, promoted healthy eating, encouraged teamwork, and developed leadership skills

Master Of Arts, Media Studies - New Media And Digital Culture

This program investigates the transformation of society by focusing on topics such as digital media, online privacy, machine learning.

Bachelor Of Environmental Studies, International Development

An interdisciplinary program that covers issues such as social justice, gender studies, community development, humanitarian aid, poverty.

Diploma, General Arts & Sciences - Degree Transfer Program

Wholistic two-year program focusing on creative writing, research methods, philosophy, sociology, environmental sustainability, and.

French Language And Literature

Full-time French Language studies. Attained B2 Level equivalency.

French Studies

Five-week intensive French-immersion program