Joshua Powers Email & Phone Number

Sanford, Nc, Us

Atlanta , Ga, Us

Morrisville, Nc, Us

- Assess and understand the client’s goals across their marketplaces channels and develop a strategic plan to drive results to achieve those goals.- Establish credibility as an industry expert and build relationships of trust- Drive client adoption of strategic plan and influence action- Analyze relevant data and effectively present to clients- Lead client calls to discuss industry updates / trends, update clients on project statuses, and review program performance relative to client goals.- Maintain thorough and expert knowledge of the power of the ChannelAdvisor platform to efficiently meet the client’s technical needs.- Maintain high level of industry knowledge and expertise

Morrisville, Nc, Us

As a Senior Implementation Specialist, I provide management, analysis, and consultation to clients during implementations/conversions to ensure success. This role is important to our organization as clients expect high quality assistance with all interactions with ChannelAdvisor, from the beginning of a project to completion.Job Functions- Act as a primary client point of contact during the launch phase- Analyze, implement, validate, gather, and integrate data requirements for mid-market and enterprise SaaS clients.- Deliver predefined and dynamic training sessions to client user group(s) using established training methodology customized to meet specific customer needs.- Assist customers with configuration and troubleshooting during their implementation.- Develop, refine, and maintain training processes and procedures for supported applications.- Provide accurate and timely status reporting for all client contact;- As needed, support the sales team in a technical/implementation capacity by helping to communicate the Implementation methodology during pre-sales activities.- Provide feedback to Product Management for product features and enhancements.- Transition clients to the ChannelAdvisor Support team following the implementation phase.- Ensure all implementations are completed on time and within budget.- Provide expertise for cross-training others within the company.- Provide feedback and expertise for the development of additional client resources like videos and webinars, as well as support the delivering of them.- Escalate client launch issues as appropriate, using all resources available prior to an issue being escalated.

Morrisville, Nc, Us

As a Implementation Consultant, I provide management, analysis, and consultation to clients during implementations/conversions to ensure success. This role is important to our organization as clients expect high quality assistance with all interactions with ChannelAdvisor, from the beginning of a project to completion.Job Functions- Act as a primary client point of contact during the launch phase- Analyze, implement, validate, gather, and integrate data requirements for mid-market and enterprise SaaS clients.- Deliver predefined and dynamic training sessions to client user group(s) using established training methodology customized to meet specific customer needs.- Assist customers with configuration and troubleshooting during their implementation.- Develop, refine, and maintain training processes and procedures for supported applications.- Provide accurate and timely status reporting for all client contact;- As needed, support the sales team in a technical/implementation capacity by helping to communicate the Implementation methodology during pre-sales activities.- Provide feedback to Product Management for product features and enhancements.- Transition clients to the ChannelAdvisor Support team following the implementation phase.- Ensure all implementations are completed on time and within budget.- Provide expertise for cross-training others within the company.- Provide feedback and expertise for the development of additional client resources like videos and webinars, as well as support the delivering of them.- Escalate client launch issues as appropriate, using all resources available prior to an issue being escalated.

Thomasville , Nc, Us

- Used Channel Advisor to list items on eBay, Amazon and company websites.- Set website up using Network Solutions Shopping Cart (Programming Language used ASP.NET)- Set-up Volusion web store for CVXchange. (Used parts warehouse for CV Products). Programming languages used are ASP.NET and SQL Server- Maintained Company Websites using computer languages HTML, ASP.NET, SQL Server, PHP - Processed incoming web orders- Assisted in developing magazine ads and articles for national magazines- Maintained company contingency program- Took incoming calls from customers that needed technical information or to place an order- Worked with over 500 vendors to purchase product at the right price for the company- Maintained company pricing

- Changed store to Bigcommerce platform for better optimization. - Used NopCommerce to set up an online store for selling Aircraft Parts. Languages used are HTML, ASP.NET, MVC, C#, SQL Server- Mass email customers information about new products available

- Developed and Maintained Company Website using computer languages HTML, ASP.NET, SQL Server- Handled web orders that came in through the website, email and eBay- Designed Magazine Ads for National Magazines using Adobe In Design- Took incoming calls from customers that needed to place orders or need technical assistance- Purchased parts for the company from vendors- Shipped out orders via UPS and FedEx

Associate'S Degree, Web Developer / Programming

Master Of Fine Arts (Mfa), Web Design And New Media

Master'S Degree, Information Technology

Bachelor'S Degree, Bachelor Of Science In Information Technology With A Concentration In Web Development

Associate'S Degree, Web Page, Digital/Multimedia And Information Resources Design