Joshua Scoppa Email & Phone Number

London, United Kingdom

• Developed and implemented new IT systems and processes. • Managed payroll and invoicing systems. • Generated additional income for organisation by using Excel to forecast future profits.

London, England, United Kingdom

• Developed and maintained Excel spreadsheets to track invoices and manage credit controlusing pivot tables and formulas such as VLOOKUP.• Managed HR database by updating and filing Excel spreadsheets in company’s SharePointsite.• Led the revision and updating of company policies, and effectively communicated thesepolicy changes to staff using clear and concise language.

London, England, United Kingdom

• Supported more than 10 clients with emotional and practical support, including lifeadministrations such as organising finances and budgeting.• Exported and manipulated client data from database using Excel spreadsheets. This processunsured accuracy and consistent formatting of client data.

London, England, United Kingdom

• Supported over 50 texters experiencing a mental health crisis, helping them go from a “hot moment” to a “cool calm”.• Assessed risk of suicide, abuse, and self-harm, flagging supervisor when texters were identified as high-risk; safeguarded dozens of texters from imminent harm.• Built rapport with dozens of texters by showing empathy, non-judgement, and authenticity.

London, England, United Kingdom

• Revamped stocktaking procedures by transitioning from pen-and-paper methods to an Excelspreadsheet system, resulting in a more efficient and accurate approach to inventorymanagement.• Collated competitors’ data from various databases into one table in Excel and analysedresulting data to inform company’s product pricing decisions.

London, England, United Kingdom

• Organised and hosted the Winter wellbeing event with over 100 attendees.• Showed kindness and acceptance to attendees experiencing mental health problems and created a safe space by adopting active listening.• Led two creative wellbeing workshops with approximately 20 attendees each, namely poetry and painting workshops.

London, England, United Kingdom

• Created and managed company’s Instagram account and marketed classes.• Processed customer payments and class attendance using Excel.• Communicated clearly with customers in-person and over the phone, ensuring that all queries were answered.