*Receive customer inquiries via phone, fax, mail, e-mail, etc. If necessary, probe for additional helpful information (i.e. member ID, claim number, name, etc.) in order to effectively handle inquiry*Initiate investigation process based on the nature of the inquiry (claim, member information, benefits, enrollment, appeals, etc.)*Utilize available resources to quickly and efficiently resolve or redirect inquiries in accordance with prescribed departmental process*Accurately document customer inquiries and actions taken in accordance with departmental quality guidelines to ensure appropriate follow up*Follow up on unresolved issues in a timely manner, escalating call trends to management*Deliver an excellent customer service experience while meeting quality and production standards

Universal Banker - October 2022 - April 2023*Perform customer maintenance requests, process teller transactions accurately, assist with operational activities and responsibilities while maintaining a customer first focus*Drive proactive sales conversations through internal and outbound interactions including outbound calling, appointment setting, and effective lobby leadership/engagement*Selected to be the Digital Champion to implementing digital initiatives and educate colleagues and customers on new technologies offered by the Bank*Utilize the CRM (Customer Relationship Management) system and other resources to foster relationship building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships*Identify consumer and small business lending opportunities and partnering with centralized lending group to ensure successful customer outcomes*Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits*Balances and proves work daily, posting as required, and properly secures related receipts and records. Includes the work of cash drawers, night deposit, vault, ATM and coin machines*NMLS Lisence, Sworn Public Notary, Knowledge in BSA/AML, KYC/KYA Protocols

Senior Vehicle Condition Inspector - August 2021 - October 2022Vehicle Condition Inspector - July 2020 - August 2021*Partner with Territory Management and the Logistics Team to conduct wholesale, off-lease and retail inspections of vehicles*Prepare and submit a report of vehicle condition including repair/replacement cost estimates and detailed photos capturing the overall state of the vehicle and any damage*Travel to & from dealerships, auctions and consumer homes to inspect and write condition reports and list vehicles to sell on the auction platform*Collaborate, maintain and build relationships with Territory Management and Business Development to educate and share information on all ACV available products and services*Stay informed with information regarding the ACV products and service improvements, the changing demands of customers, market conditions and implement new business strategy*Interface regularly with customers to develop strong relationships and ensure customer satisfaction*Sign up independent dealerships as buyers to utilize ACV Auctions digital platform

* Expedite seamless and exciting transactions with customers buying and selling cars with excellent customer service as the face of Carvana* Evaluate the condition of potentially purchased vehicles to determine profitability for Carvana in resell* Guide new employees on procedures, tasks, driving etiquette, and maintenance for car haulers * Monitor team on daily operational activities to verify all were completed* Assist other HUBs by traveling to the location and preparing deliveries for the area and providing a transfer of knowledge with the team* Ensure all documentation and clerical processes are accurate and completed before and after transactions* Maintain time management between drive times and transaction schedules to stay on time and efficient* Partner with internal call center team to evaluate scheduling and resolve any customer concerns that arise* Sworn Notary Public

* Achieved $1 Million annual cost savings by investigating and terminating unused phone lines* Provided superior customer service to Guests and Cast Members while assisting and troubleshooting their issues via phone and internal tickets* Resolved or escalated Internet and Telecommunication incidents to their appropriate team when necessary* Monitored, recorded, and processed various requests and work orders via internal programs* Proactively tracked Wi-Fi Network Operations Center for abnormalities of vendor services

* Assessed escalated Guest situations and provided solutions to positively resolve the incident* Designated as a Team Leader and knowledge expert for Front Desk Associates * Scheduled and maintained staffing levels of all workflows in the operation to ensure maximum efficiency* Liaison between front line associates and resort management* Assisted Guests with arrival and departure processes using various technologies at the desk and in the lobby* Answered questions and provided information to Guests regarding activities at the resort and around all of Walt Disney World property* Used conflict resolution skills to investigate and resolve Guest situations in a calm, professional manner* Cross-trained in Back Office Operations to provide Guest assistance in fast paced, high call volume environment while expediting room inventory and assignments * Selected by management to assist in scheduling multiple maintenance projects for a resort with 1984 rooms* Partnered with Cast Members, vendors, leaders, and peers across all lines of business to assist with day-to-day operations and Guest concerns* Processed, logged and dispatched mass quantities of Guest packages sent by various carriers

* Kept safety as the highest priority for Guest and Cast Members within the park* Responsible for ensuring high volume Guest areas and attractions were always “show ready” and hazard-free* Readily available and present to assist with Guest inquiries* Knowledgeable in the use and maintenance of industrial cleaning equipment and appliances* Certified to abide by OSHA standards and BBP trained for hazardous spills* Participant of the Disney College Program Internship