Joshua Shanklin Email & Phone Number

Negotiate sale prices to reach target profit margins while reaching suitable pricing for customers. Comply with local, state, and federal laws in reviewing identification and verifying serial numbers against law enforcement databases. Perform store open and close procedures as part of shift responsibilities. Perform monthly inventory checks. Help management coach and train newly onboarded pawnbrokers. Have grown store sales commission bonuses from 2 to 8%, the largest offered by the company.Checked, organized, and displayed inventory attractively to promote patron interest. Assisted clients with merchandise questions regarding musical instruments, sports equipment, tools, jewelry, collectibles, and electronics. Provided technical support to pawn clients. Spearheaded the film bundle promotion program that has been implemented at the surrounding stores in the district. Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities. Answered telephone inquiries on accounts, loans, and layaways.

King County, Washington, United States

Checked, organized, and displayed inventory attractively to promote patron interest. Assisted clients with merchandise questions regarding musical instruments, sports equipment, tools, jewelry, collectibles, and electronics. Provided technical support to pawn clients. Spearheaded the film bundle promotion program that has been implemented at the surrounding stores in the district. Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities. Answered telephone inquiries on accounts, loans, and layaways.

Washington, United States

• Elicited comments from individuals surveyed and accurately recorded comments.• Followed scripted questionnaires verbatim to collect research data.• Reviewed collected data obtained from interviews for completeness and accuracy.• Convinced unwilling individuals by using logical, persuasive rebuttals.• Explained survey objectives and procedures to interviewees.• Planned and scheduled daily trips to be more efficient with time.• Was one of three Enumerators selected to help finish White Center after Federal Way was completed.

King County, Washington, United States

Pushed Blockbuster Online mail rental/store swap membership numbers 20% over forecast. Handled customer relationship management, task distribution, banking, and managerial duties. Established team priorities, maintained schedules, and monitored employee performance. Oversaw new product rotation and merchandise displays to maximize sales. Maintained positive customer relationships by addressing problems head-on and implementing successful corrective actions.